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Claims Analyst

United States, Austin · Job Posted May 03, 2026
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Job Description

As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross-functional leader to protect the company's interests and drive strategic outcomes.

Job Responsibility

  • Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling
  • High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance
  • Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio
  • Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000
  • Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations

Requirements

  • Bachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
  • 5+ years of experience managing claims required
  • Experience in cargo claims in a 3PL environment preferred
  • Exceptional organization skills and high attention to detail
  • Proficient in Google Suite
  • conduct basic risk analysis and general data reporting
  • Superior written and verbal communication skills. You understand that proactive communication is key
  • Ability to work both independently and collaboratively
  • Strong critical thinking, judgment, and decision-making skills.

Nice to have

Experience in cargo claims in a 3PL environment preferred

What we offer

  • Medical, dental, vision, life, disability, and supplemental coverage
  • Matching 401(k) program
  • Employee Resource Groups
  • Office wide engagement activities, team events, happy hours and more
  • Casual dress code
  • Work in Austin, TX
  • Free on-site parking
  • Fully stocked coffee bar, Broker's Brew
  • Onsite gym
  • Free counseling sessions through our Employee Assistance Program
  • Company paid holidays, paid vacation time and wellness days
  • 100% paid parental leave
  • Referral Program
  • Relocation assistance

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