Claims Analyst

• Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling
• High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance
• Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio
• Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000
• Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations

• Bachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry
• 5+ years of experience managing claims required
• Experience in cargo claims in a 3PL environment preferred
• Exceptional organization skills and high attention to detail
• Proficient in Google Suite
• conduct basic risk analysis and general data reporting
• Superior written and verbal communication skills. You understand that proactive communication is key
• Ability to work both independently and collaboratively
• Strong critical thinking, judgment, and decision-making skills.

Experience in cargo claims in a 3PL environment preferred

• Medical, dental, vision, life, disability, and supplemental coverage
• Matching 401(k) program
• Employee Resource Groups
• Office wide engagement activities, team events, happy hours and more
• Casual dress code
• Work in Austin, TX
• Free on-site parking
• Fully stocked coffee bar, Broker's Brew
• Onsite gym
• Free counseling sessions through our Employee Assistance Program
• Company paid holidays, paid vacation time and wellness days
• 100% paid parental leave
• Referral Program
• Relocation assistance