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Uber Logo Uber · Insurance

Claims Advocate

United States, Chicago 37.02 - 41.23 USD / Hour · Job Posted March 01, 2026
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Job Description

As a Claims Advocate, you will manage claims related to incidents in the U.S. and Canada involving the Uber platform. Acting as the main liaison between Uber’s insurance partners and stakeholders, you will facilitate claim resolutions and educate involved parties on the claims process. This role involves handling phone and chat correspondence, collaborating with Adjusters, and supporting users affected by crashes.

Job Responsibility

  • Real-Time Support: Serve as the primary point of contact for users via inbound and outbound calls to successfully contact and engage with users involved in an auto crash. Demonstrate empathy and compassion, ensuring immediate user needs are met while effectively de-escalating situations when necessary
  • Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process
  • Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers
  • Efficiency & Accuracy: Utilize Uber’s internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking

Requirements

  • High School Diploma or equivalent
  • 2+ year of claims experience-handling sensitive or safety-related matters
  • Willingness to work holidays, evenings, and weekends

Nice to have

  • Experience working with a diverse suite of technology platforms
  • Knowledge of U.S. auto claims coverage
  • Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
  • Strong written and verbal communication skills – You are an effective communicator and listener, and you’re comfortable expressing ideas and opinions to varied audiences
  • High flexibility – When the only constant is change, you’re ready to roll with the punches while remaining customer-centric and driving resolutions
  • Familiarity with claims systems and tools such as JIRA and Zendesk

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
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