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Claims Advocate

waymo.com Logo

Waymo

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Location:
United States , Phoenix, Arizona ▼

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

125000.00 - 157000.00 USD / Year
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Job Description:

At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world.

Job Responsibility:

  • Review and triage claims that are presented against Waymo to understand the exposure, how to respond to those claims and how best to protect Waymo, both through claim handling/payment and defense
  • Provide oversight to claim handling partners to ensure that claims are handled within SLAs and meet Waymo’s expectations
  • Professional interactions with riders and customers - showing empathy, understanding, and having the knowledge to assist in a variety of situations and manners
  • Help to create strategies, tools and processes (documenting all) to handle the unique nature of claims in an autonomous vehicle

Requirements:

  • 7+ years insurance claim experience (preferably in Auto Liability and General Liability)
  • Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement
  • Experience relative to claim handling, to include, but not be limited to the ability to investigate and triage complex claims, with key issue identification skills, and claim evaluation and negotiation skills
  • Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment
  • The ability to manage a large inventory of claims, maintain SLAs and provide oversight to claim handling partners (whether carriers, TPAs, or otherwise)

Nice to have:

  • Experience with US and International markets
  • CPCU, AIC and/or SCLA
What we offer:
  • discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program
  • top-notch medical, dental and vision insurance
  • mental wellness support
  • gym membership
  • special wellness programs
  • competitive compensation
  • bonus opportunities
  • equity
  • employees provident fund
  • lots of other perks and employee discounts
  • flexibility to work from another location for four weeks per year
  • on-site or hybrid work model
  • remote working opportunities
  • paid time off
  • bereavement, sick, and parental leave

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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