Claims Advisor Job at Winn Group (Newcastle upon Tyne)

Claims Advisor

Making customers happy is at the heart of everything we do. As a Claims Advisor ...

Location

United Kingdom , Crewe

Salary:

25467.00 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Clear understanding of what makes great customer service
some customer service skills
ability to listen and understand customers
strong communication skills
can-do attitude

Job Responsibility

Answering all customer calls and provide a positive outcome on all queries
Undertaking a mix of Inbound calls and Outbound calls
making sure our customers issues are dealt with as quickly and efficiently as possible

What we offer

33 days holiday (including bank holidays)
Chance to win free tickets ever month at the AO arena
Subsidized gym membership
At least 5% pension contribution
Simply health cover with standard package but options to upgrade

Fulltime

Telematics & Claims Advisor

Are you ready to be part of a WINNing team at Winn Group, a leading North East b...

Location

United Kingdom , Newcastle

Salary:

27000.00 - 30000.00 GBP / Year

Winn Group

Expiration Date

Until further notice

Requirements

Ability to work towards shared goals and objectives
Experience of demonstrating effective teamworking within a commercial environment
Strong attention to detail and accuracy
IT literate
Excellent written communication skills, including spelling and grammar
Effective time management and organisational skills
Proactive and self-motivated approach to work
Experience of working to deadlines and performance targets
Ability to contribute to shared team goals and objectives
Demonstrated ability to work effectively as part of a team within a commercial environment

Job Responsibility

Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required
Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims
Maintain and develop knowledge of telematics technology and its role within the insurance sector
Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement
Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland
Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently
Build and maintain positive client relationships, managing expectations and delivering a high standard of service
Ensure compliance with Information Security policies, including data protection and secure use of information systems
Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team

What we offer

Competitive salary and a structured progression pathway
Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year

Fulltime

Administrator / Claims Advisor

We are keen to find a great addition to the team within our client's well-establ...

Location

United Kingdom , Glasgow

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Warm, professional telephone manner
Well-developed listening and communication skills
Ability to manage sensitive conversations with empathy
Organised and able to prioritise tasks effectively
Confident using IT systems and learning new processes
Team-oriented with a proactive attitude
Previous experience in insurance or claims handling
Target-driven and eager to succeed

Job Responsibility

Handle incoming claims and guide clients through the process
Coordinate vehicle repairs and liaise with insurers, body shops, and solicitors
Provide clear and timely updates to customers
Maintain accurate records and documentation
Arrange replacement vehicles when needed
Work closely with repair teams to ensure customer satisfaction

What we offer

Performance-related bonus scheme
Death in Service
Private medical insurance
Workplace pension
Access to wellbeing support
Online discounts via employee portal
Insurance qualification support programme
Friendly and collaborative team culture

Fulltime

Customer Service Advisor

As a Customer Service Advisor you will be the first point of contact for our cus...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working within a telephone-based customer service/contact centre environment
Professional approach
Outstanding communication and customer service skills
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to in work in a fast-paced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Attention to detail
Good team working skills

Job Responsibility

To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
To collate data accurately and effectively
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities

What we offer

22 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

Fulltime

Provider Network Operations Advisor

Join our team as a Provider Network Operations Advisor, playing a key role in cr...

Location

United States , Richmond

Salary:

Not provided

The Cigna Group

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
5+ years of experience in provider network management or healthcare insurance
Project management experience preferred
Strong analytical, problem-solving, and critical-thinking skills
Excellent communication, stakeholder management, and organizational skills
Healthcare compliance and regulatory experience preferred
Knowledge of CMS regulations, NSA, and reimbursement structures preferred
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Office
Cigna systems experience preferred

Job Responsibility

Support the management and implementation of provider, hospital, and ancillary networks by researching and resolving provider data issues, including demographic, claims, and system loading errors
Troubleshoot issues escalated by Market Network Advisors using Cigna systems such as HCPM, Cognos, and the Developer Database
Respond to questions from the Contracting team and matrix partners related to provider locations, policies, and data accuracy
Perform rate and fee schedule audits upon request
Support accurate loading of provider contracts and reimbursement methodologies
Create, manage, and maintain Market Guidebooks, including rate updates, provider inclusion/exclusion, and audit documentation
Advise Market leadership and the National Alternative Access Network Manager on market-specific network dynamics
Participate in quarterly reviews, identify corrections, and assist with provider terminations, additions, and updates
Serve as the market subject matter expert for Alternative Access Networks, including inclusion/exclusion criteria and anchor providers
Develop and maintain the AAN field guide for Contracting teams

Fulltime

Complex Legal Advisor

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A Solicitor or CILEX qualified experience in the personal injury field technical Fast Track claims
Portal experience is essential as a number of the cases referred into the team are stayed and require applications to lift or extend the stay
Experience of dealing with complex claims or claims which are technical in nature
A proven track record of running a successful fast and/or multi track caseload within a personal injury environment
Excellent client care and analytical skills, to include providing written and oral advice in a clear concise manner
Have a good working knowledge of the CPR and/or and other relevant case law and/or legislation and progressing defences in a timely manner in accordance with the CPR
The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc
The ability to create and foster a 'can do' culture to raise efficiency and productivity
Good IT skills with a sound working knowledge of Solcase or a similar case management system and essential MS Office knowledge
Excellent time management and organisational skills, with a calm and methodical approach to work, and a flexible and adaptable attitude to resolving issues

Job Responsibility

Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim
Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm
Verify the authenticity and validity of claims by engaging with clients on complex or sensitive files
Develop strong client relationships to minimise complaints and enhance the firm's reputation
Keep insurers fully informed of claim progress to mitigate potential exposure and maximise savings
Ensure all heads of claim are discussed with clients from the outset and revisited throughout the claim
Collect all relevant documentation from clients at the earliest opportunity
Obtain medical reports and progress claims efficiently and within appropriate timeframes
Discuss liability and quantum offers with relevant parties, prioritising telephone communication over written correspondence where possible
Advise clients on contributory negligence issues as they arise

What we offer

25 days' holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Travel Loan

Fulltime

Enterprise Resource Planning Advisor

OIPA Developer / configurtor will work directly with members of the Development,...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of Oracle Insurance Policy Administration Development and Integrations (OIPAI, SOA or MuleSoft) experience
Strong OIPA Policy Admin, Payment Module development or configuration experience is required
LOMA certification with insurance business functions including: underwriting and policy issue, payment processing, monthaversary, anniversary, disbursement, withdrawal, correspondence, nonforfeiture, lapse processing, state reporting, billing, policy servicing, product set-up, health claims processing, life claims processing
Bachelor's degree in Actuarial Science, Math, Statistics, Finance, Computer Science, or other equivalent working experience

Job Responsibility

Evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and develop and prepare technical solutions and documents
Perform functional gap analysis, review design documentation and participate in design reviews
Review and interpret architectural and technical design documents to develop complex OIPA transactions and processes using best practice OIPA configuration techniques
Design logical queries to facilitate calculations, reporting and complex formulas
Research and correct defects, Develop Technical Design Documents and Perform code reviews
Develop AsFile, Real-time and Push integration services
Research and evaluate system capabilities for integrating product, service and technical solutions to enable business partners
REST services with proven ability to implement solutions
Entity based logical modeling and data throughput optimization
Adhere to defined OIPA integration best practices

Fulltime

Legal Advisor – Bike Team

To support the management of a caseload of Fast Track/MOJ Road Traffic Accident ...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Professional experience handling bike‑related claims, or personal experience owning or riding a motorbike, would be an advantage. This role is suitable for a non-qualified legal advisor or paralegal with experience in RTA claims handling. While formal legal qualifications (e.g., CILEX) are beneficial, they are not essential. Solid working knowledge of the Civil Procedure Rules (CPR), relevant legislation, and applicable case law. Proficient in using case management systems and Microsoft Office applications. Excellent attention to detail and strong organisational skills. Committed to delivering high-quality service to both clients and the firm. Capable of compiling and analysing data to inform decision-making. Commercially astute, with the ability to identify opportunities to optimise case outcomes for both the client and the business.

Job Responsibility

To assist in managing a caseload of MOJ (Part 8) and Part 7 cases, supporting the delivery of high-quality claims handling with a strong focus on client outcomes
Assisting in the assessment of liability and quantum—helping to review medical reports, research and apply relevant case law, draft schedules of special damages, and evaluate appropriate compensation awards
A practical yet commercial approach to settlements is essential, including supporting client advice on litigation and cost risks
Effective liaison with sources, medical agencies, experts, third-party insurers, and other stakeholders is expected to ensure cases progress efficiently
Attendance at court hearings may be required to support client representation, or where appropriate, assist in instructing Barristers in line with internal policies to provide formal advice on quantum and liability
Additional tasks may be assigned as deemed relevant and reasonable by the business

What we offer

25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions – providing mental health support

Fulltime

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Claims Advisor

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Legal Advisor – Bike Team

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