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Claims Advisor

winngroup.co.uk Logo

Winn Group

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Insurance

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Contract Type:
Employment contract

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Salary:

27000.00 - 30000.00 GBP / Year
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Job Responsibility:

  • Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required
  • Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims
  • Maintain and develop knowledge of telematics technology and its role within the insurance sector
  • Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement
  • Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland
  • Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently
  • Build and maintain positive client relationships, managing expectations and delivering a high standard of service
  • Ensure compliance with Information Security policies, including data protection and secure use of information systems
  • Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team

Requirements:

  • Ability to work towards shared goals and objectives
  • Experience of demonstrating effective teamworking within a commercial environment
  • Strong attention to detail and accuracy
  • IT literate

Nice to have:

  • Excellent written communication skills, including spelling and grammar
  • Effective time management and organisational skills
  • Proactive and self-motivated approach to work
  • Experience of working to deadlines and performance targets
  • Ability to contribute to shared team goals and objectives
  • Demonstrated ability to work effectively as part of a team within a commercial environment
  • Flexible, cooperative, and adaptable approach
  • Ability to identify potential issues and take a solution-focused approach
  • Strong communication and interpersonal skills
  • Commitment to continuous personal and professional development
What we offer:
  • Competitive salary and a structured progression pathway
  • 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
  • Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
  • Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
  • Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
  • Social and Charitable Events

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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