Claims Advisor Job at Winn Group (Newcastle upon Tyne)

Claims Advisor

Making customers happy is at the heart of everything we do. As a Claims Advisor ...

Location

United Kingdom , Crewe

Salary:

25467.00 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Clear understanding of what makes great customer service
some customer service skills
ability to listen and understand customers
strong communication skills
can-do attitude

Job Responsibility

Answering all customer calls and provide a positive outcome on all queries
Undertaking a mix of Inbound calls and Outbound calls
making sure our customers issues are dealt with as quickly and efficiently as possible

What we offer

33 days holiday (including bank holidays)
Chance to win free tickets ever month at the AO arena
Subsidized gym membership
At least 5% pension contribution
Simply health cover with standard package but options to upgrade

Fulltime

Telematics & Claims Advisor

Are you ready to be part of a WINNing team at Winn Group, a leading North East b...

Location

United Kingdom , Newcastle

Salary:

27000.00 - 30000.00 GBP / Year

Winn Group

Expiration Date

Until further notice

Requirements

Ability to work towards shared goals and objectives
Experience of demonstrating effective teamworking within a commercial environment
Strong attention to detail and accuracy
IT literate
Excellent written communication skills, including spelling and grammar
Effective time management and organisational skills
Proactive and self-motivated approach to work
Experience of working to deadlines and performance targets
Ability to contribute to shared team goals and objectives
Demonstrated ability to work effectively as part of a team within a commercial environment

Job Responsibility

Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required
Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims
Maintain and develop knowledge of telematics technology and its role within the insurance sector
Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement
Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland
Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently
Build and maintain positive client relationships, managing expectations and delivering a high standard of service
Ensure compliance with Information Security policies, including data protection and secure use of information systems
Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team

What we offer

Competitive salary and a structured progression pathway
Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year

Fulltime

Administrator / Claims Advisor

We are keen to find a great addition to the team within our client's well-establ...

Location

United Kingdom , Glasgow

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Warm, professional telephone manner
Well-developed listening and communication skills
Ability to manage sensitive conversations with empathy
Organised and able to prioritise tasks effectively
Confident using IT systems and learning new processes
Team-oriented with a proactive attitude
Previous experience in insurance or claims handling
Target-driven and eager to succeed

Job Responsibility

Handle incoming claims and guide clients through the process
Coordinate vehicle repairs and liaise with insurers, body shops, and solicitors
Provide clear and timely updates to customers
Maintain accurate records and documentation
Arrange replacement vehicles when needed
Work closely with repair teams to ensure customer satisfaction

What we offer

Performance-related bonus scheme
Death in Service
Private medical insurance
Workplace pension
Access to wellbeing support
Online discounts via employee portal
Insurance qualification support programme
Friendly and collaborative team culture

Fulltime

New

Bilingual Customer Service Specialist Only For Ottawa/Gatineau Talents

Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of...

Location

Canada , Ottawa

Salary:

21.63 USD / Hour

Randstad

Expiration Date

August 09, 2026

Requirements

Exceptional oral and written proficiency in both French and English is mandatory
At least 1 year in a high-volume call center, hospitality, or administrative role
This role requires English proficiency to serve our national/international clientele
To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years
High computer literacy
Ability to maintain high productivity and attention to detail during peak relocation seasons
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check

Job Responsibility

Main point of contact for members across phone, email, chat, and video
Lead virtual consultations to map out relocation journeys
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests
Navigate and interpret the Canadian Forces Relocation Directive

What we offer

Ottawa Onsite training with a 100% full-time work-from-home (WFH) career path
Competitive Compensation
Tiered Career Growth
Future Reviews
Expert Directive Training
Mission-Driven Purpose
Paid Training

Fulltime

New

Bilingual French Relocation Advisor

Moving is stressful, but for CAF members, it’s a way of life. We are looking for...

Location

Canada , Ottawa

Salary:

21.63 CAD / Hour

Randstad

Expiration Date

August 07, 2026

Requirements

Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key.
This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada.
To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years
High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.
Ability to maintain high productivity and attention to detail during peak relocation seasons.
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check

Job Responsibility

Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member.
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.
Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice.

What we offer

Purpose: Meaningful support for the Canadian Armed Forces and their families.
Growth: Become an industry expert in the CAFRD directive.
Culture: A vibrant, onsite office environment built on teamwork.
Training: 4 weeks of dedicated, structured onboarding for total confidence
Schedule: Monday to Friday
no weekends required.

Fulltime

New

Office Administrator

We are looking for a dependable Office Administrator to support daily operations...

Location

United States , Southfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in office administration, office coordination, contract administration, or a related support role
Strong verbal and written communication skills with the ability to interact professionally with clients and colleagues
Demonstrated ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment
High level of accuracy and attention to detail when handling documentation and operational tasks
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Ability to learn new systems quickly and adapt effectively as business needs change
Sound problem-solving skills and the ability to work independently while contributing to a collaborative team environment
Commitment to delivering responsive, high-quality customer service

Job Responsibility

Welcome clients, visitors, and employees with a detail-oriented approach that supports a positive office experience
Organize day-to-day office activities, including meeting logistics, training arrangements, event coordination, and catering support
Oversee shared workspace scheduling and ensure conference rooms are properly prepared for internal and external meetings
Maintain inventory of office materials, monitor equipment needs, and coordinate facility or building-related service requests
Handle incoming and outgoing mail, packages, shipments, and other office correspondence with accuracy and timeliness
Provide administrative support for licensing and contracting activities by tracking documentation and following up on outstanding items
Assist with client service needs such as billing questions, policy changes, address updates, claims-related requests, and advisor support matters
Coordinate third-party follow-up for items such as medical exams and records, and monitor open requirements through completion
Partner with leadership and internal teams on special assignments, operational improvements, and other administrative priorities as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training
access to top jobs
competitive compensation

Fulltime

Customer Service Advisor

As a Customer Service Advisor you will be the first point of contact for our cus...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working within a telephone-based customer service/contact centre environment
Professional approach
Outstanding communication and customer service skills
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to in work in a fast-paced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Attention to detail
Good team working skills

Job Responsibility

To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
To collate data accurately and effectively
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities

What we offer

22 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

Fulltime

Provider Network Operations Advisor

Join our team as a Provider Network Operations Advisor, playing a key role in cr...

Location

United States , Richmond

Salary:

Not provided

The Cigna Group

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
5+ years of experience in provider network management or healthcare insurance
Project management experience preferred
Strong analytical, problem-solving, and critical-thinking skills
Excellent communication, stakeholder management, and organizational skills
Healthcare compliance and regulatory experience preferred
Knowledge of CMS regulations, NSA, and reimbursement structures preferred
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Office
Cigna systems experience preferred

Job Responsibility

Support the management and implementation of provider, hospital, and ancillary networks by researching and resolving provider data issues, including demographic, claims, and system loading errors
Troubleshoot issues escalated by Market Network Advisors using Cigna systems such as HCPM, Cognos, and the Developer Database
Respond to questions from the Contracting team and matrix partners related to provider locations, policies, and data accuracy
Perform rate and fee schedule audits upon request
Support accurate loading of provider contracts and reimbursement methodologies
Create, manage, and maintain Market Guidebooks, including rate updates, provider inclusion/exclusion, and audit documentation
Advise Market leadership and the National Alternative Access Network Manager on market-specific network dynamics
Participate in quarterly reviews, identify corrections, and assist with provider terminations, additions, and updates
Serve as the market subject matter expert for Alternative Access Networks, including inclusion/exclusion criteria and anchor providers
Develop and maintain the AAN field guide for Contracting teams

Fulltime

Select Country

Claims Advisor

Job Responsibility

Requirements

Nice to have

What we offer

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