Claims Advisor Job at AO (Crewe)

Claims Advisor

Location

United Kingdom , Newcastle upon Tyne

Salary:

27000.00 - 30000.00 GBP / Year

Winn Group

Expiration Date

Until further notice

Requirements

Ability to work towards shared goals and objectives
Experience of demonstrating effective teamworking within a commercial environment
Strong attention to detail and accuracy
IT literate

Job Responsibility

Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required
Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims
Maintain and develop knowledge of telematics technology and its role within the insurance sector
Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement
Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland
Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently
Build and maintain positive client relationships, managing expectations and delivering a high standard of service
Ensure compliance with Information Security policies, including data protection and secure use of information systems
Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team

What we offer

Competitive salary and a structured progression pathway
25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events

Fulltime

Telematics & Claims Advisor

Are you ready to be part of a WINNing team at Winn Group, a leading North East b...

Location

United Kingdom , Newcastle

Salary:

27000.00 - 30000.00 GBP / Year

Winn Group

Expiration Date

Until further notice

Requirements

Ability to work towards shared goals and objectives
Experience of demonstrating effective teamworking within a commercial environment
Strong attention to detail and accuracy
IT literate
Excellent written communication skills, including spelling and grammar
Effective time management and organisational skills
Proactive and self-motivated approach to work
Experience of working to deadlines and performance targets
Ability to contribute to shared team goals and objectives
Demonstrated ability to work effectively as part of a team within a commercial environment

Job Responsibility

Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required
Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims
Maintain and develop knowledge of telematics technology and its role within the insurance sector
Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement
Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland
Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently
Build and maintain positive client relationships, managing expectations and delivering a high standard of service
Ensure compliance with Information Security policies, including data protection and secure use of information systems
Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team

What we offer

Competitive salary and a structured progression pathway
Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year

Fulltime

New

Account Advisor I

We’re seeking an Account Advisor I to join a dynamic healthcare customer service...

Location

United States , Baton Rouge

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
At least one year of customer service, healthcare, medical office, or related experience
Strong verbal and written communication skills
Excellent problem-solving and critical-thinking abilities
Ability to multitask and navigate multiple computer systems simultaneously
Strong attention to detail and organizational skills
Proficiency with Microsoft Office and general computer applications

Job Responsibility

Responding to inbound calls regarding healthcare benefits, claims, eligibility, billing, and payment inquiries
Researching and resolving customer issues across multiple systems while maintaining accuracy and compliance
Assisting members and providers with claim status requests, adjustments, refunds, and payment discrepancies
Explaining healthcare benefits, coverage details, and policies in a clear and easy-to-understand manner
Documenting customer interactions accurately and maintaining detailed records
Taking ownership of customer concerns and working toward first-call resolution whenever possible
Meeting performance goals related to quality, productivity, customer satisfaction, and attendance
Staying current on healthcare policies, procedures, and regulatory requirements
Collaborating with internal departments to resolve complex issues and ensure excellent service

Fulltime

New

Legal Advisor - Litigation

Job Purpose: We are looking for legal advisors with experience of supporting on ...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of supporting on caseload management of high-volume RTA Fast Track claims
ability to assist the delivery of a robust claims handling process with a key focus on client outcomes and fee generation
significant knowledge of RTA claims handling and the full litigation process
solid working knowledge of the CPR, legislation and relevant case law
competent working with a case management system and good knowledge of MS Office
good attention to detail and organisational skills
focus on delivering quality service to clients and the firm

Job Responsibility

Pro-actively assisting in the progression of high-volume caseload of Fast Track Personal Injury RTA claims
aiding in litigation processes to help generate fee income
making use of the firm’s Case Management Systems to assist on the identification of cases where proceedings would be tactically beneficial
liaising appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties
supporting the assessment of liability and quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and reviewing suitable awards for compensation
supporting with cases with denial of liability and causation arguments
supporting client advice on cost risks
contributing to performance targets while maintaining the firm’s integrity

What we offer

25 days' holiday per annum
Hybrid working model
2 x Volunteering days
Matched Giving – up to £250 matched for personal charity fundraising
Medicash cash plan
My Medicash App
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test

Fulltime

New

Legal Advisor - Litigation

We are looking for legal advisors with experience of supporting on caseload mana...

Location

United Kingdom , Leeds

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of supporting on caseload management of high-volume RTA Fast Track claims
Ability to assist the delivery of a robust claims handling process with a key focus on client outcomes and fee generation
Significant knowledge of RTA claims handling and the full litigation process
Solid working knowledge of the CPR, legislation and relevant case law
Competent working with a case management system and good knowledge of MS Office
Good attention to detail and organisational skills
Focus on delivering quality service to clients and the firm

Job Responsibility

Pro-actively assisting in the progression of high-volume caseload of Fast Track Personal Injury RTA claims in line with agreed internal procedures and practices
Aiding in litigation processes to help generate fee income and contribute to the overall success of the business
Making use of the firm's Case Management Systems to assist on the identification of cases where proceedings would be tactically beneficial and support the progression of such cases accordingly
Liaising appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties
Supporting the assessment of liability and quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and reviewing suitable awards for compensation
Supporting cases with denial of liability and causation arguments
A practical yet commercial approach to settlements, including supporting client advice on cost risks
Contributing to performance targets (e.g., profit costs, case issuance, and settlements) while maintaining the firm's integrity
Additional tasks as assigned by the business

What we offer

25 days' holiday per annum
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

Fulltime

New

Legal Advisor - Litigation Recoveries

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of dealing with customers or other stakeholders in a customer service environment
Previous experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases
Knowledge of liability issues including Road Traffic Act and Article 75
Excellent negotiator with strong communication skills
Competent working with a case management system and good knowledge of MS Office
Good attention to detail and organisational skills
Focus on delivering quality service to clients and the firm

Job Responsibility

To manage a caseload of RTA litigated recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business
Responsible for a high-volume caseload of litigated recovery files, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
To ensure that the case management system is used and updated at all times
To use all communication mediums to ensure that cases are progressed as quickly as practicable
To progress your caseload in a manner to ensure that source and lay clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
Take a practical but commercial approach to settlements and advising clients as to risks
To help the team achieve and exceed various targets set in relation to, for example, monies recovered and lifecycles without compromising the firm’s integrity
To liaise appropriately and timely with sources, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
Perform to a high level in a target orientated environment
To undertake any other tasks as deemed relevant and reasonable by the business

What we offer

25 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

Fulltime

New

Legal Advisor - Litigation

We are looking for legal advisors with experience of supporting on caseload mana...

Location

United Kingdom , Haywards Heath

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of supporting on caseload management of high-volume RTA Fast Track claims
Solid working knowledge of the CPR, legislation and relevant case law
Competent working with a case management system and good knowledge of MS Office
Good attention to detail and organisational skills
Focus on delivering quality service to clients and the firm

Job Responsibility

Pro-actively assisting in the progression of high-volume caseload of Fast Track Personal Injury RTA claims in line with agreed internal procedures and practices
Aiding in litigation processes to help generate fee income and contribute to the overall success of the business
Making use of the firm’s Case Management Systems to assist on the identification of cases where proceedings would be tactically beneficial and support the progression of such cases accordingly
Liaising appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties
Supporting the assessment of liability and quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and reviewing suitable awards for compensation
Supporting cases with denial of liability and causation arguments
Contributing to performance targets (e.g., profit costs, case issuance, and settlements) while maintaining the firm’s integrity

What we offer

25 days' holiday per annum
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

New

Legal Advisor- OIC Portal

We are seeking an experienced OIC Portal Legal Advisor to join our expanding tea...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of managing your own caseload of Fast Track RTA claims, or hands on experience of managing tasks relating to such cases
Excellent negotiator with strong communication skills
Competent working with a case management system and good knowledge of MS Office
Good attention to detail and organisational skills
Focus on delivering quality service to clients and the firm

Job Responsibility

Responsible for a high volume caseload of Fast Track Personal Injury RTA Portal claims, following the OIC process, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
To progress your caseload in a manner to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
To identify early those cases where proceedings would be tactically beneficial to litigate and to do so expeditiously
Take a practical but commercial approach to settlements and advising clients as to litigation/cost risks
To achieve and exceed various targets set in relation to settlements and issuing, without compromising the firm’s integrity
To liaise appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
Where necessary, and in accordance with the firm’s internal policies and procedures, to instruct Barristers to represent clients at hearings and obtain formal Advice over issues of quantum
Perform to a high level in a target-orientated environment

What we offer

Minimum 25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test

Fulltime

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Claims Advisor

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Claims Advisor

Claims Advisor

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Account Advisor I

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Legal Advisor- OIC Portal

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