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We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team.
Job Responsibility
Handling incoming calls and emails, supporting customers with professionalism and empathy
Logging new insurance claims accurately onto internal systems
Keeping records, files, and claim updates organised and up to date
Supporting senior claims handlers with day-to-day admin tasks
Chasing outstanding information and documentation
Escalating or directing more complex queries where needed
Requirements
Previous experience in administration, customer service, or a call-handling role
Strong attention to detail and confidence working with data and systems
Excellent communication skills and a professional telephone manner
Ability to manage a busy workload and prioritise effectively
A proactive, "can-do" attitude with a willingness to learn
Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained)
Organised, reliable, and able to take ownership of their work
Resilient under pressure with a positive attitude
A strong team player who's happy to get involved
What we offer
Friendly, down-to-earth, and supportive team
Genuine opportunity to develop and grow within the business