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Claims Administrator

United Kingdom, Bromsgrove Employment contract 26436.00 GBP / Year · Job Posted May 29, 2026
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Job Description

We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team.

Job Responsibility

  • Handling incoming calls and emails, supporting customers with professionalism and empathy
  • Logging new insurance claims accurately onto internal systems
  • Keeping records, files, and claim updates organised and up to date
  • Supporting senior claims handlers with day-to-day admin tasks
  • Chasing outstanding information and documentation
  • Escalating or directing more complex queries where needed

Requirements

  • Previous experience in administration, customer service, or a call-handling role
  • Strong attention to detail and confidence working with data and systems
  • Excellent communication skills and a professional telephone manner
  • Ability to manage a busy workload and prioritise effectively
  • A proactive, "can-do" attitude with a willingness to learn
  • Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained)
  • Organised, reliable, and able to take ownership of their work
  • Resilient under pressure with a positive attitude
  • A strong team player who's happy to get involved

What we offer

  • Friendly, down-to-earth, and supportive team
  • Genuine opportunity to develop and grow within the business
  • Full training provided
  • 28 days annual leave (inc. bank holidays)
  • Free onsite parking

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