Claims Admin Team Leader, Allianz

Claims Admin Team Leader

Allianz

Location:
Egypt, Cairo

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Allianz Partners’ Claims team is looking for an enthusiastic and motivated Team Lead, who will work in conjunction with The Global Claims Leadership Team to deliver KPI’s and strategic objectives for the Department. The Role of the Team Leader is to lead, motivate and coach your team to deliver world-class customer service to our clients, monitoring performance and maintaining a consistent focus on quality of service to ensure maximum client satisfaction and delivery of SLA’s.

Job Responsibility:

Responsibility for team engagement, motivation and effective succession planning to ensure operational success and employee development & retention
Provide coaching, training and support to your team to ensure the team operates efficiently and that KPI’s are met
Contribute to the recruitment and selection process of the Claims Team in the Region
Support Global Claims to distribute and monitor the team’s daily workload to facilitate: Effective management of Claims tasks o The attainment of individual and group productivity
Carry out individual performance management in order to maintain and improve individual productivity and quality through regular one-to-ones
Carry out regular team meetings and huddles and one-to-ones to improve internal communication and to inform your team of departmental policies and protocols
Liaise with other departments
Analyse, Report & Provide the Global Claims Team with trends, insights and recommendations on performance
Highlight knowledge gaps to training team & include in huddles use cases

Requirements:

Strong analytical
Customer focused
Honesty and Integrity
Strong Communication (verbal & written) and Interpersonal Skills
Ability to motivate a team and to lead by example
Strong time management skills and ability to work well under pressure
Results Driven
Flexible
Strong Knowledge of Microsoft Office (Excel, Word)

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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