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Individuals whose primary responsibility involves managing claim files on behalf of clients for claims service business operations, requiring independent decision making, and high level of judgment and knowledge regarding the claim handling function. Handling and supervision of complex and litigated claims with authority for settlement. Responsible for the investigation of coverage, liability, and damages, negotiating with claimants, attorneys, and other insurance carriers, through the life of a claim.
Job Responsibility:
Make themselves familiar with the Litigation Guidelines and Claims Best Practices, enforce these guidelines, and report to leadership in Claims when they are not complied with
Review lawsuits and formulate a plan of action with the assigned attorney
Monitor progress and keep the insured informed
Make sure all information is documented in the claim file
Report claims status and any mandatory exposure to the excess carrier pursuant to Claims Best Practices, the MOC and the excess carrier policies
Attend mediation hearings, present insurance company’s position, and defend insured
Communicate with clients to discuss claims and recommend strategies to reduce overall exposure
Present clear and concise file presentation using the computer task system in Origami to track workflow
Other job-related projects or assignments as delegated
Requirements:
Four years general claims experience OR eight years general insurance experience
Must obtain AIC Designation and State License
Knowledge of Claims Best Practices and Litigation Guidelines
General knowledge pertaining to the legal process and procedures
Ability to navigate through Outlook, Microsoft Teams, Excel, Origami, Word Merge, ISO Search
Ability to perform research on the Internet relating to claims information and data
Excellent oral and written communication skills and ability to work together as a team
Possess a positive attitude, strong interpersonal skills, organizational skills, and computer skills
Professional office dress is mandatory
Must present oneself in a professional manner, including personal hygiene and appearance
Regular attendance is essential and expected for the effective operation of the company
Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone on a constant basis for at least 7-10 hours per day
Speech and hearing are sufficient for in-person and telephone communication on a constant basis for at least 7-10 hours per day
Vision sufficient for the use of a computer monitor
Ability to sit at a desk on a constant basis for at least 7-10 hours per day