Claims Account Manager

• Oversee claims activities with outsourced partners, ensuring company standards and best practices through regular reporting and meetings.
• Develop and implement frameworks to manage the outsourced supply chain, aligning with business goals and customer outcomes.
• Monitor the commercial performance of outsourced partners, identifying and driving improvements through data analysis and execution best practices.
• Present performance updates internally and externally, clearly highlighting status, issues, and action plans.
• Execute third-party administrator audits to strengthen the outsourcing control environment.
• Ensure governance frameworks are in place, with clear policies, processes, and procedures embedded throughout operations.
• Collaborate with the Complaints team to manage outsourced complaints activities.
• Oversee systems supporting outsourced operations, addressing defects, identifying improvements, and supporting business testing as needed.

• Support and management of important customer relationships and partners (ideally in the insurance environment.)
• In-depth knowledge of UK Personal Lines Home & Contents and Accident & Health Travel Insurance products.
• Management of repair and restoration within the supply chain.
• Experience in navigating multiple reporting lines is an advantage.
• Fluent English.
• Good MS Outlook, MS Excel, MS PowerPoint, MS Word, MS and Data reporting suites, such as Qlik Sense or Power BI.
• A recognised degree or equivalent academic qualification or an equivalent insurance industry certification.

Experience in navigating multiple reporting lines is an advantage.