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Claim Resolution Representative IV

United States of America, Rochester 20.99 - 28.34 USD / Hour · Job Posted February 20, 2026
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Job Description

Performs follow-up activities designed to bring all open account receivables to successful closure and obtain maximum revenue collection. Researches, corrects, resubmits claims, submits appeals and takes timely and routine action to resolve unpaid claims. Mentors and trains new or lower-level staff.

Job Responsibility

  • Performs follow-up activities designed to bring all open account receivables to successful closure and obtain maximum revenue collection
  • Researches, corrects, resubmits claims, submits appeals and takes timely and routine action to resolve unpaid claims
  • Mentors and trains new or lower-level staff
  • Independently determines the most effective method to follow up on disputed, unpaid, underpaid, or overpaid insurance or contracted service accounts
  • Identifies and resolves problems related to primary and secondary accounts which are disputed, unpaid, underpaid or overpaid
  • Determines cause of problem and initiatives corrective action through reviews of electronic medical records
  • Works to confer with external agencies
  • Analyzes accounts and determines if correct proration of revenue has been collected
  • Contacts applicable agency, payer or department for resolution
  • Decides when resubmitting efforts are complete, including writing an appeal
  • Acts as a resource for questions from assigned collection and billing staff
  • Trains new staff on the use of the billing application, payer systems, and clearinghouse systems
  • Demonstrates how to apply the knowledge of payer contracts and resources
  • Provides feedback to leadership on results of training of new and existing staff
  • Provides input for performance assessments
  • Acts as area leader, when needed
  • Researches and responds to clinical department inquiries on complex, high dollar, and specialized accounts
  • Assesses if/when patients are contacted
  • Resolves complex, high dollar, and specialized claim resolution issues due to coordination of benefits, eligibility issues, and authorizations
  • Resolves accounts identified in third party audits
  • Researches, verifies, and/or obtains authorizations post-claim submittal
  • Determines allocation of reimbursement applicable to multiple providers for global transplant payments and initiates transfer of money to each payer
  • Identifies need for in-person meetings and phone conferences with third party insurance representatives
  • Prepares information for and attends meeting with third-party insurance representatives
  • Identifies and clarifies issues that require management and intervention to avoid loss of revenue
  • Recommends filing of a formal complaint with the State’s regulation commission or agency
  • Determines when to change the account to a self-pay financial class
  • Research and initiates suggestions to leadership to streamline processes and training materials
  • Performs coverage for other positions as needed
  • Performs administrative office tasks and maintains records

Requirements

  • Associate's degree and 3 years of relevant experience required
  • Or equivalent combination of education and experience

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