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Performs follow-up activities designed to bring all open account receivables to successful closure and obtain maximum revenue collection. Researches, corrects, resubmits claims, submits appeals and takes timely and routine action to resolve unpaid claims. Mentors and trains new or lower-level staff.
Job Responsibility:
Performs follow-up activities designed to bring all open account receivables to successful closure and obtain maximum revenue collection
Researches, corrects, resubmits claims, submits appeals and takes timely and routine action to resolve unpaid claims
Mentors and trains new or lower-level staff
Independently determines the most effective method to follow up on disputed, unpaid, underpaid, or overpaid insurance or contracted service accounts
Identifies and resolves problems related to primary and secondary accounts which are disputed, unpaid, underpaid or overpaid
Determines cause of problem and initiatives corrective action through reviews of electronic medical records
Works to confer with external agencies
Analyzes accounts and determines if correct proration of revenue has been collected
Contacts applicable agency, payer or department for resolution
Decides when resubmitting efforts are complete, including writing an appeal
Acts as a resource for questions from assigned collection and billing staff
Trains new staff on the use of the billing application, payer systems, and clearinghouse systems
Demonstrates how to apply the knowledge of payer contracts and resources
Provides feedback to leadership on results of training of new and existing staff
Provides input for performance assessments
Acts as area leader, when needed
Researches and responds to clinical department inquiries on complex, high dollar, and specialized accounts
Assesses if/when patients are contacted
Resolves complex, high dollar, and specialized claim resolution issues due to coordination of benefits, eligibility issues, and authorizations
Resolves accounts identified in third party audits