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Cla Education Caseworker

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Citizens Advice

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Location:
United Kingdom , Gateshead

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Category:
Education

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Contract Type:
Not provided

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Salary:

28182.00 - 33323.00 GBP / Year
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Job Description:

CLA Education Caseworker. Apply before 9am on 6 May 2026. Salary: 28182 - 33323. Location: Gateshead. Workplace: Hybrid working. Contract: Permanent. Working pattern: Flexible. Hours per week: 18-37.

Job Responsibility:

  • Provide expert advice and support through our national CLA telephone service
  • Help clients navigate SEN decisions, EHCPs and tribunal processes
  • Deliver high‑quality casework that truly changes lives
  • Spot emerging issues and help us influence system‑wide change
  • Work with a passionate, values‑driven team committed to justice and equality

Requirements:

  • Recent experience delivering advice to clients
  • A structured, methodical approach to casework
  • Strong communication skills — especially conveying complex information clearly
  • A passion for fairness, inclusion, and empowering those who need it most
  • Knowledge and experience of SEN law is essential.

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 06, 2026

Work Type:
Hybrid work
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