City Operations Manager

• Manage the end-to-end operation of the respective market
• Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics
• Use data to optimize processes, creatively solve problems, and track results
• Flag and help resolve any operational matters for Bird with stakeholders
• Work on continuous growth, as well as local campaigns and initiatives to improve market share
• Manage costs, with a keen eye on profitability and positive margins
• Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets
• Problem solve - prioritize tasks, and overcome obstacles that come your way
• Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback
• Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently

• 2+ years of relevant experience
• At least 1+ year experience managing team members
• Self-motivated, energetic and driven individual
• Engaging communicator
• Excels at building networks and liaising with external partners and city stakeholders
• Strong Excel / data management skills
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
• Ability to simplify difficult problems into actionable and solvable tasks
• Data-driven by nature, strong attention to detail, and obsessed with process improvement
• Comfortable learning and adapting to new concepts and using new tools
• Must reside in the Columbus Metro Area, ideally within a 30 minute driving distance to downtown Columbus
• Expectation to report to warehouse 5+ days/week
• Willingness to travel frequently across markets to support local teams and initiatives

A passion for sustainability, urban mobility, or technology is highly desirable

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down
• A work-from-home stipend
• An employer-paid healthcare package
• Bird ride credits