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Bird Canada Logo Bird Canada · Logistics

City Operations Manager

Canada, Toronto 50000.00 - 70000.00 CAD / Year · Job Posted January 24, 2026
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Job Description

Bird is on a mission to revolutionize urban mobility by providing clean, affordable, and on-demand micromobility solutions. We partner closely with the communities we serve to build transportation systems that are sustainable, equitable, and accessible. We are seeking a strategic and driven Operations Manager to lead Bird’s operations in the Greater Toronto Area. This role has full ownership of the market’s performance, including P&L responsibility, operational execution, and team leadership. The Operations Manager will work closely with regional leadership to drive growth, optimize operations, and ensure Bird’s success in the city. This is a high-impact opportunity for a critical thinker who thrives in a fast-paced, data-driven environment and is passionate about building and scaling teams.

Job Responsibility

  • Own and manage the full operational lifecycle of the GTA market, including ridership performance, fleet operations, and supply chain execution
  • Drive strategic market growth using data-driven insights to increase market share, improve operational efficiency, and execute local initiatives and campaigns
  • Recruit, train, mentor, and lead a high-performing team of full-time and hourly employees, fostering a culture of accountability and excellence
  • Serve as the primary point of contact for city officials, vendors, and third-party partners, building strong relationships to support smooth operations and community alignment
  • Identify operational challenges and implement creative, effective solutions through continuous process improvement
  • Manage financial performance by controlling costs, maintaining positive margins, and driving top-line growth
  • Collaborate cross-functionally with internal teams such as operations, marketing, and leadership to ensure alignment with broader company objectives and successful execution of local initiatives

Requirements

  • 3+ years of relevant operations experience, including at least 1 year of people management
  • Demonstrated experience managing P&L and delivering measurable business outcomes in an operational or leadership role
  • Strong strategic mindset with the ability to balance long-term planning and day-to-day execution
  • Highly data-driven with proven problem-solving and process improvement skills
  • comfortable analyzing operational metrics to inform decisions
  • Excellent communication skills with the ability to work effectively with senior leaders, frontline teams, and external stakeholders
  • Experience managing relationships with city officials, vendors, and third-party partners
  • Strong Excel and data management skills
  • experience with operational reporting and optimization tools is an asset
  • Self-motivated, proactive, and able to work independently in a fast-moving environment
  • Adaptable and innovative, with a passion for continuous learning and improvement
  • Secondary School education (required)
  • Valid Driver’s License (required)
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