City Lead

As a City Lead at JLL, you will have responsibility for the management of a wide range of issues from strategic contracts management to input on day-to-day operations while being highly familiar with the service structure including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. You will form part of the team that provides professional, value-focused service aimed at meeting or exceeding client expectations while leading the JLL management team in delivery of facility management services and ensuring maintenance services are delivered in line with contractual commitments and within budgets. This role involves defining technical, commercial terms and conditions while defining operational scope and developing tender documents for Annual Maintenance Contracts and developing Service Level Agreements while assisting the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors. You will evaluate team deployed by Vendors on site to ensure correct level and scale of resources while assessing Service Levels and Performance Indicators with client representatives and defining mechanisms to assess performance levels of various subcontractors, directly contributing to JLL's mission of delivering exceptional facilities management leadership excellence through comprehensive strategic contract management, operational oversight, and client satisfaction that ensures contractual compliance, cost effectiveness, and continuous improvement across complex corporate real estate environments.