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As a City Dispatcher, you will execute the day to day activity of your assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of this role. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Job Responsibility
Execute the day to day activity of your assigned region
Monitoring of the fleet, accurately distributing, receiving and updating information
Identifying and participating in the resolution of issues relating to day to day driver activities
Transmitting and receiving all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements
Handling of all driver related satellite messages or calls within assigned and overflow queues
Recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes
Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise
Any other duties that may be assigned from time to time, on a daily or permanent basis (i.e. special projects, training seminars, weekend planning and other job related tasks)
Requirements
Dispatch experience is considered to be a strong asset in this role
Educational background in Supply Chain Management (or other relevant area such as Business)
Dedicated experience providing customer service in a similar work environment
Well organized, an excellent communicator and have a keen sense of timeliness
Demonstrated attention to detail, communication, problem solving and planning abilities
Knowledge of the transportation industry and Calgary city geography are considered assets
Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks
What we offer
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams