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The City Dispatcher will execute the day to day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of the City Dispatcher. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities. This position is subject to a Monday to Friday shift, 09:00-18:00.
Job Responsibility:
Dispatch: Transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements
Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues
Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes
Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise
Requirements:
1-2 years of dispatch experience
Educational background in Supply Chain Management (or other relevant area such as Business)
Dedicated experience providing customer service in a similar work environment
Well organized, an excellent communicator and have a keen sense of timeliness
Demonstrated attention to detail, communication, problem solving and planning abilities
Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks
Nice to have:
Knowledge of the transportation industry and North American geography
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams