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Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer.
Job Responsibility
Greet our customers in our lobbies
Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step
Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns
All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations
Requirements
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Nice to have
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
What we offer
8 hours of paid time off annually for volunteering, separate from regular PTO
donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
comprehensive health care coverage, including medical, dental and vision plans
401K with corporate match
tuition assistance
mental health and wellbeing programs
discounts on student loan refinancing
two weeks of 100% paid paternal leave
full-time colleagues who give birth are eligible for 16 weeks of paid leave
free counseling sessions
up to 27 days of PTO, plus 11 paid holidays
flexibility to adjust work hours
local volunteer activities
donations to eligible nonprofits matched dollar-for-dollar