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Citizens Teller

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Citizens Bank

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Location:
United States , Johnston

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Category:

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Contract Type:
Employment contract

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Salary:

21.00 - 22.70 USD / Hour

Job Description:

Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer. As a Citizens Teller - YOU make a real difference for our customers and the branch team.

Job Responsibility:

  • Greet customers in our lobbies
  • Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
  • Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step
  • Educate customers on Citizens products and benefits, and effectively respond to questions and/or concerns
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements:

  • High School degree or GED
  • Minimum of 6 months experience processing transactions (cash and/or digital payments)
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings

Nice to have:

  • 1 year of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively
What we offer:
  • 8 hours of paid time off annually for volunteering
  • Donations to eligible 501(c)(3) organizations matched up to $1,000 annually
  • Comprehensive health care coverage, including medical, dental and vision plans
  • 401K with corporate match
  • Tuition assistance
  • Mental health and wellbeing programs
  • Discounts on student loan refinancing

Additional Information:

Job Posted:
May 04, 2026

Expiration:
June 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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