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Citizens Teller - Bilingual - Spanish Required

United States, Holyoke Employment contract 21.25 - 24.66 USD / Hour · Job Posted June 10, 2026
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Job Description

As a Citizens Teller - YOU make a real difference for our customers and the branch team. You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Job Responsibility

  • Greet our customers in our lobbies
  • Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
  • Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step
  • Educate customers on Citizens products and benefits, and effectively respond to questions and/or concerns
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements

  • High School degree or GED
  • Minimum of 6 months experience processing transactions (cash and/or digital payments)
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Bilingual - Spanish Required

Nice to have

  • 1 year of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively

What we offer

  • 8 hours of paid time off annually for volunteering
  • Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
  • Comprehensive health care coverage, including medical, dental and vision plans
  • 401K with corporate match
  • Tuition assistance
  • Mental health and wellbeing programs
  • Discounts on student loan refinancing

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