Citizens Banker

• Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs
• You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card
• You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs
• You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs
• You’ll make outbound calls to acquire new customers and schedule financial checkup appointments
• All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

1 year cash handling experience

• 8 hours of paid time off annually for volunteering, separate from regular PTO
• donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• tuition assistance
• mental health and wellbeing programs
• discounts on student loan refinancing
• competitive pay
• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• up to 27 days of PTO, plus 11 paid holidays
• two weeks of 100% paid paternal leave
• full-time colleagues who give birth are eligible for 16 weeks of paid leave
• free counseling sessions
• stock purchase programs
• discounts on banking products, gyms, dining and more