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Citizens Banker

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Citizens Bank

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Location:
United States , Johnston

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

24.69 - 26.84 USD / Hour
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Job Description:

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Job Responsibility:

  • Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs
  • Get to know customers' personal financial goals and recommend tailored solutions
  • Introduce customers to digital and mobile-first ways to handle banking transactions
  • Collaborate with partners in Wealth Management, Mortgage and Business Banking
  • Make outbound calls to acquire new customers and schedule financial checkup appointments
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements:

  • High School degree or GED required
  • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
  • Ability to effectively ask questions and identify needs to improve the customer relationship
  • Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
  • Demonstrated skills in using digital technology to support the delivery of business goals
  • Aptitude to problem solve and provide solutions to customer issues
  • Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
  • Self-motivated, confident and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Nice to have:

1 year cash handling experience

What we offer:
  • 8 hours of paid time off annually for volunteering
  • Donations to eligible 501(c)(3) organizations matched up to $1,000 annually
  • Career opportunities, reward, and upskilling
  • Comprehensive health care coverage including medical, dental and vision plans
  • 401K with corporate match
  • Tuition assistance
  • Mental health and wellbeing programs
  • Discounts on student loan refinancing
  • Maternity/paternity leave
  • Flexible work arrangements
  • Wellness programs

Additional Information:

Job Posted:
May 04, 2026

Expiration:
June 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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