Citizens Banker

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs
• Get to know customers’ personal financial goals and recommend tailored solutions to help achieve them
• Introduce customers to digital and mobile-first ways to handle banking transactions
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs
• Make outbound calls to acquire new customers and schedule financial checkup appointments
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

1 year cash handling experience

• Meaningful work & relationships
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more
• Choose from medical, dental and vision care options that offer preventative care at no cost
• Build your skills for today and tomorrow in our regular online webinars. And, receive reimbursement for tuition, books and fees for courses, degree programs and certificates
• Receive two weeks of 100% paid paternal leave
• full-time colleagues who give birth are eligible for 16 weeks of paid leave. Get free counseling sessions for you, your child or spouse, too
• Enjoy up to 27 days of PTO, plus 11 paid holidays. And, work with your manager to adjust your work hours to get the flexibility you need
• Participate in local volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar
• Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs. Get discounts on banking products, gyms, dining and more