CitiService Latin America Corporate Segment Group Manager

• Define and implement the strategic vision for the continuous re-engineering and transformation of the Latin America CitiService Corporates function, aiming to enhance client experience and satisfaction
• Direct the execution and delivery of global transformation initiatives, ensuring service and process consistency across the global footprint and simplifying the business for optimal client service
• Act as a trusted partner to Sales, Banking, and Client Experience Teams globally to drive business growth
• Maintain a strong client focus, acting as a dedicated client advocate who understands client needs and drives customer satisfaction
• Build strong, trust-based relationships with clients by anticipating their needs, taking ownership, and ensuring timely management and effective resolution of inquiries or escalations
• Prepare teams for new and enhanced product and service offerings, collaborating with Client Delivery Readiness, Product Management, Technology, and Operations to ensure seamless implementation of service processes
• Build and leverage a strong network of internal relationships across global and regional Operations, Product Management, Sales, Banking, and Technology teams
• Manage complex and highly variable issues with a comprehensive understanding of multiple functional areas and underlying business concepts
• Provide evaluative judgment based on in-depth analysis of information in complicated, unique, and dynamic situations
• Appropriately assess and mitigate risk in business decisions, safeguarding Citigroup's reputation, clients, and assets
• Develop and monitor effective controls, compliance, and Continuity of Business (COB) planning
• Collaborate with the global team to identify opportunities for increased volume and efficiency, maximize productivity, and enhance audit reports and analysis
• Cultivate an environment where talent thrives, promoting high ethical standards and fostering collaboration
• Take ownership of talent management, including employee recruitment, development, and retention, inspiring and empowering managers and teams to achieve superior results

• Proven thoughtful and progressive leadership with the ability to communicate effectively and constructively at all levels
• Strategic business acumen with global experience
• Highly developed problem analysis and solution skills
• Strong leadership and management capabilities in complex and global operational functions
• Exceptional organizational and follow-up skills, with the ability to multitask effectively in a high-volume environment
• Strong influencing skills and adaptability to frequently changing priorities
• Demonstrated client relationship and solution skills
• Strong execution skills with a focus on delivering results and closure
• Excellent interpersonal and communication skills, with the ability to motivate and influence others
• Successful track record in developing long-term strategic plans and delivering superior results
• Proven history of effective remote collaboration with global colleagues and matrixed teams
• Compliance and regulatory experience, including knowledge of client and transaction reporting
• An MBA plus a minimum of 10 years of Corporate Banking experience
• Alternatively, a Bachelor’s Degree accompanied by at least 15 years of relevant business experience
• Fluency in both Spanish and English is mandatory, encompassing reading, writing, and speaking proficiency
• Knowledge of Portuguese would be highly beneficial

Knowledge of Portuguese