Citiservice Investor Custody Group Manager Job at Citi (Dublin)

Job Description

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. About Investor Services: Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner for our clients, ensuring efficient and scalable operational services. Role Overview: We are seeking an experienced and client-focused leader at the C14 level to join the CitiService team supporting Investor Services Operations. This individual will be a part of the leadership team driving the strategic direction of CitiService teams as well as directly managing senior client relationships within the region.

Job Responsibility

Demonstrate strong expertise across Custody products—including Settlements, Asset Servicing, Cash/FX, and Tax—and applies this knowledge to support complex client needs
Manage senior‑level institutional client relationships, act as a strategic internal advocate and ensure seamless, high‑quality service delivery throughout the client lifecycle
Oversee end‑to‑end service delivery, ensuring post‑sale and post‑implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting
Drive continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management
Own client scorecards, KPIs, and feedback mechanisms, performing root‑cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues
Represent Service Delivery in all client touchpoints—Service Reviews, Issue Management, partnership calls, and DDQs—ensuring clear communication and consistent follow‑through
Champion Citi Leadership Standards by developing team capabilities, ensuring cross‑coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners
Ensure alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early‑life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation

Requirements

Broad experience in Custody industry, including leadership roles within Investor Services or similarly client‑focused environments
Extensive experience managing major institutional client relationships with strong awareness of regional service expectations
Proven ability to lead large, matrixed teams, demonstrating ownership, sound judgment, and the capability to motivate both direct reports and cross‑functional partners
Strong track record in driving transformational change using data‑driven insights, collaboration, and execution of complex, large‑scale initiatives
Exceptional communication, presentation, and facilitation skills, with experience leading senior client engagements and high‑level internal forums such as Steering Committees
Advanced analytical skills, able to synthesize diverse information, identify themes, and create structured solutions for complex issues
Effective leadership and partnership‑building capabilities, with demonstrated success fostering strong relationships across global and regional teams
High adaptability in evolving or emerging business areas, supported by deep financial‑services knowledge, regulatory understanding, and a Bachelor’s degree (Master’s preferred)

What we offer

competitive base salary (which is annually reviewed)
hybrid working model (up to 2 days working at home per week)
additional benefits that support you (and your family) to be well, live well and save well

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Citiservice Investor Custody Group Manager

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