Citiservice Funds Specialist

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, and fund lifecycle events) to deliver comprehensive client support
• Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction
• Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions
• Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience
• Develop and exercise business plans, policies and procedures as well as projects to improve efficiencies, as needed
• Analyze operational flow for potential risks and ensure operational execution
• Oversees complex analyses to identify authentication strategy and procedure gaps
• Ensure appropriate balance between fraud risk, operational cost and customer experience
• Update the Manager Control Assessment process, ensuring that all risks related to Client Operations and Fund Accounting are captured
• Ensure robust risk management and control by managing corrective action plans, and conducting risk assessments in compliance with firm policies
• Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies.

• Relevant, senior-level experience in Fund Accounting or a related financial services role
• Strong technical knowledge of end-to-end Fund Accounting and NAV production Experience
• Proven problem-solving, organizational and analytical skills
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders
• Ability to manage complex situations, identify and remediate risks effectively
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights
• Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, deadline-driven environment
• Working knowledge of InvestOne Fund Accounting platform is preferred, not essential.

Working knowledge of InvestOne Fund Accounting platform

• business casual workplace
• hybrid working model (up to 2 days working at home per week)
• competitive base salary (which is annually reviewed)
• additional benefits