CrawlJobs Logo
Citi Logo Citi · Banking

Citigroup Service Investor Custody Group Manager

Ireland, Dublin Employment contract 109920.00 - 164880.00 EUR / Year · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

We are seeking an experienced and client-focused leader at the C14 level to join the CitiService team supporting Investor Services Operations. This individual will be a part of the leadership team driving the strategic direction of CitiService teams as well as directly managing senior client relationships within the region.

Job Responsibility

  • Demonstrate strong expertise across Custody products—including Settlements, Asset Servicing, Cash/FX, and Tax—and applies this knowledge to support complex client needs
  • Manage senior-level institutional client relationships, act as a strategic internal advocate and ensure seamless, high-quality service delivery throughout the client lifecycle
  • Oversee end-to-end service delivery, ensuring post-sale and post-implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting
  • Drive continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management
  • Own client scorecards, KPIs, and feedback mechanisms, performing root-cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues
  • Represent Service Delivery in all client touchpoints—Service Reviews, Issue Management, partnership calls, and DDQs—ensuring clear communication and consistent follow-through
  • Champion Citi Leadership Standards by developing team capabilities, ensuring cross-coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners
  • Ensure alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early-life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation

Requirements

  • Broad experience in Custody industry, including leadership roles within Investor Services or similarly client-focused environments
  • Extensive experience managing major institutional client relationships with strong awareness of regional service expectations
  • Proven ability to lead large, matrixed teams, demonstrating ownership, sound judgment, and the capability to motivate both direct reports and cross-functional partners
  • Strong track record in driving transformational change using data-driven insights, collaboration, and execution of complex, large-scale initiatives
  • Exceptional communication, presentation, and facilitation skills, with experience leading senior client engagements and high-level internal forums such as Steering Committees
  • Advanced analytical skills, able to synthesize diverse information, identify themes, and create structured solutions for complex issues
  • Effective leadership and partnership-building capabilities, with demonstrated success fostering strong relationships across global and regional teams
  • High adaptability in evolving or emerging business areas, supported by deep financial-services knowledge, regulatory understanding, and a Bachelor’s degree (Master’s preferred)

What we offer

  • Hybrid working model (up to 2 days working at home per week)
  • Competitive base salary (annually reviewed)
  • Additional benefits supporting well-being, living well, and saving well
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Citigroup Service Investor Custody Group Manager

8 matching positions

Client Executive - Investor Services - VP

The Securities Service Client Executive is a pivotal, senior-level role speciali...
Location
Location
Colombia , Bogotá
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-10 years of relevant experience
  • Extensive experience of security Services and capital markets
  • Comprehensive cross-product knowledge covering equities, fixed income, foreign exchanges and swaps
  • Comprehensive knowledge of the risk and control environment impacting Citi
  • Proven self-motivation and organizational skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Strong written and verbal English skills
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Responsible for client profitability, day-to-day service and client satisfaction
  • Operational Liaison & Data Utilization: Act as the primary point of contact for clients on all custody-related operational matters, coordinating with internal teams (e.g., operations, technology, legal, compliance) to ensure high-quality service delivery and issue resolution
  • Market Analysis & Insights: Monitor industry developments, regulatory landscapes, and competitive offerings within the custody services space to provide valuable insights and solutions to clients
  • Business Development & Cross-Sales: Identify opportunities for expanding custody mandates with existing clients and support new business development efforts by showcasing Citi's custody capabilities
  • Proactively identify and develop cross-selling opportunities for other Citi products and services (e.g., cash management, foreign exchange, fund services, collateral management , alternative assets , )
  • Perform regular client reviews to gauge overall client satisfaction and coordinate responses to client concerns
  • Drive continuous enhancement of Citi products and services and partner with support groups and client to ensure Citi is a top 3 provider
  • Compliance & Risk Management: Ensure all custody activities and client interactions adhere to internal policies, industry regulations
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
  • Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
  • Fulltime
Read More
Arrow Right

Account Manager

At Capital, we know that a building is only as strong as the materials it's made...
Location
Location
United States , Donald
Salary
Salary:
Not provided
capital-lumber.com Logo
Capital Lumber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a Bachelor's degree in Business or related field
  • Understanding or knowledge of lumber industry and the company products and services
  • Ability to model the Capital values and to provide innovative solutions
  • Ability to effectively communicate, motivate and engage commitment of customers and team members
  • Ability to drive and be accountable for results in a fast paced environment
  • Ability to multi-task and have multiple projects going simultaneously
  • A strong sense of urgency for goal achievement
  • Results focused with ability to make quick decisions to changing conditions
  • Strong follow-up is necessary on tasks to ensure proper results
  • Detail-oriented with ability to handle details quickly, correctly and efficiently
Job Responsibility
Job Responsibility
  • Sell/market Company products and services using all communication methods provided and within the parameters set by the Company
  • Quote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factors
  • Receive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the Company
  • Collect and disperse information relevant to the customer's and company's needs and use that information to provide superior customer service
  • Continually analyze customer base and manage according to the best return on time invested
  • Actively participate in strategic planning and annual budgeting by account
  • Complete training courses, classes and seminars as assigned
  • Maintain on-going product knowledge meetings for your customers
  • Perform product maintenance through cycle counts as necessary for specialty item inventory
  • Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment
What we offer
What we offer
  • Paid Time Off (Sick, Vacation, Volunteer Time Off)
  • 9 Paid Holidays
  • Medical, Dental, and Vision Insurance
  • TeleDoc
  • Best Doctors
  • Company Paid Life and Disability Insurance
  • Pet Insurance
  • 401(k) Plan with Match Percentage
  • Employee Assistance Program
  • Hearing Services
  • Fulltime
Read More
Arrow Right

Purchase Ambassador

At Renaissance Hotels, we believe in helping our guests experience the DNA of th...
Location
Location
India , Goa
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Ability to stand, sit, or walk for an extended period of time or for an entire work shift
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Ability to move through narrow, confined, or elevated spaces
  • Ability to move over sloping, uneven, or slippery surfaces
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Job Responsibility
Job Responsibility
  • Calculate figures for food inventories, orders, and costs
  • Maintain clear and organized records to ensure all reports and invoices are filed and stored properly
  • Post invoices using computer programs
  • Conduct inventory audits to determine inventory levels and needs
  • Complete requisition forms for inventory and supplies
  • Notify manager/supervisor of low stock levels
  • Verify and track received inventory and complete inventory reports and logs
  • Reconcile shipping invoices and receiving reports to ensure count accuracy
  • Receive, unload, and process deliveries
  • Refuse acceptance of damaged, unacceptable, or incorrect items
  • Fulltime
Read More
Arrow Right

Infrastructure Hardware Technical Program Manager (Server And Network Systems)

As an Infrastructure Hardware Technical Program Manager (Server and Network Syst...
Location
Location
United States; Canada , Sunnyvale; Toronto
Salary
Salary:
Not provided
cerebras.net Logo
Cerebras Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. or M.S. in Computer Science, Electrical/Computer Engineering, or equivalent experience
  • 8+ years in Technical Program Management (or similar delivery leadership) for server, network, or infrastructure platforms from concept through production
  • Experience coordinating complex server and/or datacenter network programs across OEM/ODMs, switch vendors, and internal engineering teams
  • Working knowledge of server architecture (CPU/NUMA, memory bandwidth, PCIe, NIC and storage IO) and enough networking fundamentals (leaf-spine fabrics, switch platforms, high-performance interconnects) to run effective technical reviews
  • Familiarity with Linux server fleet management (provisioning, firmware/BIOS, drivers, field triage)
  • Strong multi-team program execution skills: integrated plans, risk management, dependency tracking, and executive-level communication
  • Ability to operate in ambiguity and keep parallel server and network workstreams aligned
Job Responsibility
Job Responsibility
  • Own end-to-end program execution for server systems and network equipment in Cerebras clusters, including new platforms, refreshes, and major component/config changes
  • Drive requirements gathering and convert inputs into executable plans with clear milestones, readiness gates, and cross-functional deliverables
  • Represent Cluster Architecture in executive reviews, OKR cycles, and leadership/customer forums as needed
  • Build and manage integrated schedules across vendors and internal teams, track dependencies, critical path, and risks
  • Manage OEM/ODM and switch/vendor engagements (RFI/RFP, samples, escalations, roadmap alignment)
  • Partner with Compute / Server Platform / Network Architects to turn architectural decisions into qualification plans, acceptance criteria, and rollout strategies
  • Lead qualification and release readiness (lab/staging validation, regression tracking, go/no-go decisions)
  • Own risk and change management into production, including versioning, rollout sequencing, and stakeholder communication
  • Ensure operational readiness with deployment and fleet teams and maintain alignment with rack/physical DC owners on power, cooling, space, and cabling constraints
What we offer
What we offer
  • Build a breakthrough AI platform beyond the constraints of the GPU
  • Publish and open source their cutting-edge AI research
  • Work on one of the fastest AI supercomputers in the world
  • Enjoy job stability with startup vitality
  • Our simple, non-corporate work culture that respects individual beliefs
  • Fulltime
Read More
Arrow Right

Customer Service Agent

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette ...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
honeybirdette.com Logo
Honey Birdette
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years' experience in Retail or Online Customer Service environment
  • Customer experience driven, communications expert with positive outcomes at front of mind
  • Bubbly attitude, people orientated, and open minded
  • Proven experience in fast paced working environment with ability to achieve set KPI's
  • Experience in working across multiple systems at one time
  • Ability to understand and utilise company policies & processes
  • Enjoys collaborating with broader teams to achieve high commercial outcomes
  • Ability to deescalate situations and turn a potential negative experience into a positive one
  • Calm under pressure with proven ability to work within deadlines
  • Ability to work autonomously & within a team environment
Job Responsibility
Job Responsibility
  • Manage ticket requests through Zendesk portal in line with KPI's – providing red carpet customer experience
  • Educate and guide customers around product that best intrigues their honey b needs
  • Communicate with customer via online platforms, chat line, telephone, and email
  • Any additional support & tasks as required
What we offer
What we offer
  • Hybrid Working Arrangements, 3 days in the office and 2 days WFH
  • Birthday, Wellness & Parental Leave
  • Generous Product Discounts
  • Convenient Sydney CBD Office
  • Parttime
Read More
Arrow Right

Project Manager – VAVE

Drive execution of supplier-driven VAVE programs, ensuring delivery of validated...
Location
Location
United States , St. Paul
Salary
Salary:
90000.00 - 130000.00 USD / Year ▼
techmahindra.com Logo
Tech Mahindra
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • A Bachelor's or Higher Degree
  • 10.00 to 15.00 Years experience in program management / manufacturing engineering
  • Strong program/project management (multi-stakeholder environment)
  • Experience in manufacturing / should costing / VAVE programs
  • Stakeholder management across client, supplier, should cost & VAVE team
  • Strong data handling - BOM, costing, analytics
  • Excellent communication and facilitation skills
  • Experience of collaborating with global clients and suppliers
Job Responsibility
Job Responsibility
  • Lead end-to-end VAVE program execution across assigned suppliers
  • Manage supplier engagement, readiness, and alignment
  • Coordinate with Program Manager, client stakeholders, supplier stakeholders, consultants & SMEs
  • Ensure data readiness (BOM, cost drivers, process details)
  • Plan and execute VAVE workshops at supplier facilities
  • Drive tracking of idea funnel, savings, and implementation
  • Manage risks, dependencies, and escalations
  • Deliver program reports, dashboards, and executive summaries
  • Support commercial validation and savings realization
  • Ensure adherence to governance cadence and KPIs
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • Paid time off (including holidays, parental leave, and sick leave, as required by law)
  • Fulltime
Read More
Arrow Right

Staff Writer Intern (French Speaker)

To support ongoing editorial production while several senior writers focus on a ...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in the role's required language (English, French, or Portuguese)
  • Fluency in English
  • Previous experience or strong interest in digital writing or journalism
  • A strong sense of what makes content engaging and shareable on social media
  • Familiarity with digital publishing tools and social platforms
  • An organized and proactive approach to managing tasks and deadlines
  • A genuine interest in city life, culture, food, entertainment, and local news
  • Willingness to learn and adapt in a fast-paced editorial environment
Job Responsibility
Job Responsibility
  • Researching, pitching, and writing engaging editorial articles tailored to a specific city market
  • Producing accurate, informative, and SEO-optimized content at pace
  • Learning and applying SEO best practices to ensure strong search engine positioning
  • Monitoring and updating daily site content, including news, features, and local reporting
  • Researching and becoming knowledgeable about venues, events, restaurants, and cultural trends in the assigned city
  • Managing and contributing to an editorial calendar alongside editors and fellow writers
  • Supporting coverage of trending stories, seasonal campaigns, and long-lead features
  • Proofreading articles and headlines to meet SMN editorial standards and style guidelines
  • Assisting with social media amplification across META platforms
What we offer
What we offer
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid - Home office friendly
  • Great work environment with a young, international team of talented people to work with
  • We have free food, drink and fruit at the office
  • Parttime
Read More
Arrow Right

General Manager

LBA Hospitality is now hiring a dynamic General Manager for the Courtyard Hilton...
Location
Location
United States , Hilton Head Island
Salary
Salary:
90000.00 - 100000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
July 06, 2026
Flip Icon
Requirements
Requirements
  • College Degree (BS/BA) preferred or equivalent work experience
  • Five years’ experience supervising at least 15 associates
  • Three years’ experience in hotel management, including managing budgets
  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Prior experience working in Hilton or Marriott family of hotels preferred
  • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
  • Must be able to stand for eight hours, bend, stretch and reach
  • Must be able to communicate with other associates and/or guests
  • Must have thorough knowledge of government regulations as applicable to the hotel industry
Job Responsibility
Job Responsibility
  • Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality
  • Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation
  • Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures
  • Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates
  • Promote positive morale and friendly attitude
  • Monitor communication between departments and ensure a timely and accurate flow of information
  • Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals
  • Review cost accounts on a weekly basis
  • Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible
  • Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner
What we offer
What we offer
  • Paid holidays
  • Paid time off
  • Insurance (medical, dental, life, vision, disability, etc.)
  • 401k with employer match
  • Quarterly BONUS plan
  • Fulltime
Read More
Arrow Right