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Citigroup Service Investor Custody Group Manager

Ireland, Dublin Employment contract 109920.00 - 164880.00 EUR / Year · Job Posted April 23, 2026
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Job Description

We are seeking an experienced and client-focused leader at the C14 level to join the CitiService team supporting Investor Services Operations. This individual will be a part of the leadership team driving the strategic direction of CitiService teams as well as directly managing senior client relationships within the region.

Job Responsibility

  • Demonstrate strong expertise across Custody products—including Settlements, Asset Servicing, Cash/FX, and Tax—and applies this knowledge to support complex client needs
  • Manage senior-level institutional client relationships, act as a strategic internal advocate and ensure seamless, high-quality service delivery throughout the client lifecycle
  • Oversee end-to-end service delivery, ensuring post-sale and post-implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting
  • Drive continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management
  • Own client scorecards, KPIs, and feedback mechanisms, performing root-cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues
  • Represent Service Delivery in all client touchpoints—Service Reviews, Issue Management, partnership calls, and DDQs—ensuring clear communication and consistent follow-through
  • Champion Citi Leadership Standards by developing team capabilities, ensuring cross-coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners
  • Ensure alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early-life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation

Requirements

  • Broad experience in Custody industry, including leadership roles within Investor Services or similarly client-focused environments
  • Extensive experience managing major institutional client relationships with strong awareness of regional service expectations
  • Proven ability to lead large, matrixed teams, demonstrating ownership, sound judgment, and the capability to motivate both direct reports and cross-functional partners
  • Strong track record in driving transformational change using data-driven insights, collaboration, and execution of complex, large-scale initiatives
  • Exceptional communication, presentation, and facilitation skills, with experience leading senior client engagements and high-level internal forums such as Steering Committees
  • Advanced analytical skills, able to synthesize diverse information, identify themes, and create structured solutions for complex issues
  • Effective leadership and partnership-building capabilities, with demonstrated success fostering strong relationships across global and regional teams
  • High adaptability in evolving or emerging business areas, supported by deep financial-services knowledge, regulatory understanding, and a Bachelor’s degree (Master’s preferred)

What we offer

  • Hybrid working model (up to 2 days working at home per week)
  • Competitive base salary (annually reviewed)
  • Additional benefits supporting well-being, living well, and saving well
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