Citi Commercial Bank Relationship Associate - Industrials (AVP)

• Work closely with Relationship Managers to provide a 'client first' approach and help to deliver outstanding day to day banking and operational support to Mid-Market clients
• Effectively collates client information and anticipates bankers' needs to support productive client and prospect discussions
• Confidently represents Banking coverage during client meetings
• Supports the engagement and introduction of local coverage teams
• assists clients when navigating extensive Citi network, engaging appropriate local coverage and product and service support and delivery
• Builds relationships across the Citi network and operational teams, becoming a key contact for client requests, internal requests/escalation and resolution
• Work collaboratively with internal stakeholders across Citi to share best practices across teams in order to deliver 'best in class' relationship management to new and existing clients
• Strong understanding of Commercial Banking processes and solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products
• Able to identify and further cross sell across the Citi product suite
• Manage existing portfolio of key client relationships for transaction level support
• Close coordination with Product partners, Transaction Management, Credit Risk Management Services (CRMS) and the Documentation Unit (DCU) for credit line set up and availment
• Primary point of contact for client onboarding, working on customer due diligence, internal system set up and record creation for both new, existing and prospective clients
• Liaise both with the client and internal KYC / AML teams to handle requests and documentation related to client on-boarding
• Close interaction with operational teams throughout the KYC renewal process
• Efficiently navigates internal systems and applications in order to obtain, store and manage data in relation to credit, KYC, account management and client reporting
• Viewed by client as key relationship person for routine banking queries, documentation requirements, problem escalation and identification of solutions to client issues
• Plays a key role in driving customer satisfaction
• Independently monitor service escalations and where appropriate resolves or engages senior support on issues
• Demonstrates the ability to adapt and moderate communication style to effectively coordinate Bankers, Product, Commercial Lending Management, Operations and Global Network partners involved in the client portfolio
• Assist Industry Lead and full team in the coordination of ad-hoc regulatory/data review exercises

• Previous experience working within Banking
• Previous experience in a client facing role
• Knowledge of general banking processes, onboarding processes and cash management & liquidity
• Relationship skills with the ability to build and maintain an effective network across the broader Citi organization
• Strong organisational skills with the ability to multi-task
• Build strong client relationships to become primary client contact for standard requests
• Effective collaboration across the organization within CCB and across Citi broadly
• Proficiency with Microsoft and CRM applications
• Understanding of product implementation and client onboarding process advantageous
• Educated to degree level or equivalent

Project management experience helpful