Cisco Unified Communications Engineer Job at NTT DATA (Petaling Jaya)

IPT Voice Engineer (Cisco Unified Communications)

We are seeking an IPT Voice Engineer with hands-on experience in Cisco Unified C...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Professional with 3+ years of experience in VoIP/IPT engineering
Strong technical knowledge of Cisco IPT, CVOICE, and Unified Communications
Good understanding of IPCC and ICM environments
Proficient in voice protocols such as SIP, H.323, and MGCP
Hands-on experience with voice gateways and troubleshooting
Relevant academic qualification such as a Bachelor’s degree in Engineering or equivalent
Certifications such as CCNA/CCVP or similar are beneficial
Problem-solving mindset with the ability to analyse and resolve technical issues effectively
Collaborative individual able to work across teams and functions

Job Responsibility

Manage incidents across IPT/IPCC environments, ensuring timely resolution aligned with agreed SLAs
Perform change management activities including moves, adds, and deletions following standard processes
Support configuration and implementation of Cisco voice solutions
Troubleshoot and resolve issues related to SIP, H.323, MGCP protocols and voice gateways
Carry out performance monitoring, trend analysis, and preventative maintenance
Collaborate with vendors and internal teams to resolve complex technical issues
Participate in customer calls and provide technical updates and solutions
Maintain and enhance knowledge bases, documentation, and inventory systems
Support server maintenance and restoration activities

What we offer

Opportunity to work on global enterprise voice infrastructure
Exposure to advanced Cisco Unified Communications technologies
Collaborative and supportive team environment
Continuous learning and professional development opportunities
Experience working with cross-functional and international teams

Level 2 Unified Communications & Collaboration Engineer - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...

Location

Germany , Munich

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
Cisco CCNP Collaboration (preferred)
Audiocodes Certified Professional (desirable)
3+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
maintain documentation and ensure compliance
Mentor junior team members

Fulltime

Level 3 Unified Communications & Collaboration Engineer - Cisco

The Level 3 Unified Communications & Collaboration Engineer role focuses on desi...

Location

Romania , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
7+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting
Technical Expertise: Cisco CUCM
Audiocodes SBCs & OVOC
VoIP backbone
managed phones & ATA devices

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
Maintain documentation and ensure compliance
Mentor junior team members

Fulltime

Unified Communications & Collaboration Engineer L2 - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...

Location

Germany , Munich

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
3+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting
Technical Expertise: Cisco CUCM - Audiocodes SBCs & OVOC
VoIP backbone - managed phones & ATA devices
Scripting (PowerShell desirable)

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
maintain documentation and ensure compliance
Mentor junior team members
Ability to attend clients Munich site / lab to test new devices, firmware etc.

Fulltime

Engineer - Unified Communications Operations

We are seeking an experienced Unified Communications professional to provide end...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching
Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration
Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic
Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing
Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices

Job Responsibility

Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers
Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents
Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues
Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability
Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases
Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience
Support network platform ramp-up activities, including installation, configuration and coordination of setup tasks
Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits
Maintain and continuously improve technical documentation, knowledge repositories and asset inventories

What we offer

Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements
Opportunities to progress from a second line operations role into a subject matter expert position
Hands-on involvement in network transformation and automation initiatives
A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams

Fulltime

Telecom Unified Communications Engineer

We are looking for a Telecom Unified Communications Engineer to support and enha...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting enterprise telecommunications and unified communications environments
Hands-on knowledge of VoIP technologies, voice infrastructure, and related troubleshooting practices
Familiarity with IVR systems and the operational support of voice applications
Ability to manage upgrades, maintenance activities, and production changes using formal change management procedures
Experience working with telecom equipment, collaboration platforms, and integrated voice and data solutions
Understanding of backup, disaster recovery, and system availability practices for communication platforms
Ability to work effectively with cross-functional IT teams, service providers, and business stakeholders
Willingness to participate in a 24/7/365 on-call support rotation for escalated issues

Job Responsibility

Partner with carriers and service vendors to investigate outages, troubleshoot service disruptions, and drive issues through to resolution
Execute software updates, firmware changes, and platform enhancements while following established change control standards
Lead the planning and delivery of communication system upgrades, replacement efforts, and migration projects that strengthen long-term platform reliability
Monitor system health, conduct validation testing, and tune performance to maintain a high-quality user experience across voice and collaboration services
Manage and resolve user-submitted support tickets related to telecom tools, voice services, and unified communications platforms
Develop and maintain backup and recovery procedures to protect critical communication components and support business continuity
Evaluate new telecom products and services through technical review, testing, implementation support, and detailed documentation
Install, configure, maintain, and monitor telecom hardware and software, including solutions that connect voice and data services with business applications
Administer collaboration and communication platforms such as Webex, Calabrio, Cisco Unity, Cisco Emergency Responder, RedSky, and 2Ring
Participate in an after-hours on-call rotation to provide escalated support for critical incidents and assist with additional infrastructure-related tasks as needed

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Senior Unified Communications Engineer

We are looking for an experienced Senior Unified Communications Engineer to lead...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 12 years of unified communications engineering experience within a large, geographically distributed enterprise environment
Deep hands-on knowledge of Cisco collaboration platforms, including CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, UCCX, and related unified communications technologies
Experience supporting Microsoft Teams, Zoom, and similar cloud collaboration platforms in hybrid enterprise deployments
Strong understanding of networking concepts that affect real-time communications, including LAN, WAN, quality of service, latency, jitter, and packet loss
Demonstrated ability to diagnose and resolve complex call flow, signaling, and service availability issues in enterprise voice and collaboration systems
Experience integrating communications platforms with identity services, security controls, and core network infrastructure
Ability to work independently, provide architectural leadership, and communicate effectively with both technical and non-technical stakeholders
Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience
relevant collaboration certifications are preferred

Job Responsibility

Lead the technical architecture for enterprise unified communications platforms and the underlying systems that support them across global environments
Engineer, implement, and maintain large-scale collaboration solutions using Cisco technologies such as CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, and related voice services
Oversee interoperability between cloud-based collaboration tools, including Microsoft Teams and Zoom, and existing on-premises Cisco platforms
Serve as the highest level of technical escalation for advanced issues involving signaling, call routing, media performance, and platform uptime
Work with network and infrastructure teams to align communications solutions with routing, switching, wireless, quality of service, firewall, identity, and cloud connectivity standards
Direct the unified communications scope for office launches, renovation projects, hardware refresh efforts, and broader platform modernization programs
Translate business and technical needs into structured features and user stories within an Agile delivery framework
Develop and maintain global standards, reference designs, implementation models, and operational documentation for collaboration services
Assess emerging technologies, software updates, and firmware releases, then coordinate controlled deployment plans across the enterprise
Partner with audiovisual, security, service desk, facilities, real estate, and external vendors to deliver a reliable and consistent collaboration experience worldwide

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Ms Unified Communications Engineer L2

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will provi...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience
Minimum 3 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.)
Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP
Experience with Cisco voice gateways, SBCs, and integrated dial-plan design
Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT)
Experience with clustering, redundancy, and fault tolerance in UC infrastructure
Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs)
Certifications are an advantage: CCNP Collaboration or equivalent
Good communication skills (English), documentation and planning abilities
Ability to work with cross-functional teams, escalate issues, and manage projects

Job Responsibility

Deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center, Cisco Webex, and Voice Recording
Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices)
Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP
Monitor UC system performance, perform capacity planning, and maintain high availability
Perform software upgrades, patches, and backups of UC systems
Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network)
Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic
Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures
Provide training and support to users and junior engineers
Participate in UC-related projects: migrations, voice-data convergence, UC-cloud integration, etc.

Fulltime

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Cisco Unified Communications Engineer

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