CrawlJobs Logo

Cisco Unified Communications Engineer

nttdata.com Logo

NTT DATA

Location Icon

Location:
Malaysia , Petaling Jaya

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Cisco Unified Communications Engineer L3, you will design, deploy, and maintain Cisco Unified Communications systems, ensuring high availability and performance. The role requires a minimum of 7 years of hands-on experience with Cisco UC technologies and strong knowledge of VoIP protocols. A bachelor’s degree in a relevant field is required, along with preferred certifications like CCNP Collaboration. Join a collaborative culture at NTT DATA, a leader in technology services, and make a significant impact in the industry.

Job Responsibility:

  • Design, deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center,Cisco Webex, and Voice Recording
  • Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices)
  • Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP
  • Monitor UC system performance, perform capacity planning, and maintain high availability
  • Perform software upgrades, patches, and backups of UC systems
  • Provide L2/L3 support for UC incidents, escalations, and change management
  • Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network)
  • Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic
  • Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures
  • Provide training and support to users and junior engineers
  • Participate in UC-related projects: migrations, voice-data convergence, UC-cloud integration, etc.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience
  • Minimum 7 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.)
  • Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP
  • Experience with Cisco voice gateways, SBCs, and integrated dial-plan design
  • Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT)
  • Experience with clustering, redundancy, and fault tolerance in UC infrastructure
  • Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs)
  • Good communication skills (English), documentation and planning abilities
  • Ability to work with cross-functional teams, escalate issues, and manage projects

Nice to have:

Certifications preferred: CCNP Collaboration or equivalent

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Cisco Unified Communications Engineer

Jr. Voice / Telephony Engineer

Are you currently in a systems support or network admin role, but looking for a ...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
anchorpointtr.com Logo
Anchor Point Technology Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year of experience in Unified Communications or related technologies
  • 1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred
  • 1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred
  • Basic understanding of Microsoft Desktop and Server operating systems preferred
  • Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred
Job Responsibility
Job Responsibility
  • Design, implement and maintain call center technologies and infrastructure
  • Install, troubleshoot, repair and maintain VoIP telephony systems
  • Fulltime
Read More
Arrow Right
New

Ms Unified Communications Engineer L2

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will provi...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience
  • Minimum 3 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.)
  • Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP
  • Experience with Cisco voice gateways, SBCs, and integrated dial-plan design
  • Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT)
  • Experience with clustering, redundancy, and fault tolerance in UC infrastructure
  • Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs)
  • Certifications are an advantage: CCNP Collaboration or equivalent
  • Good communication skills (English), documentation and planning abilities
  • Ability to work with cross-functional teams, escalate issues, and manage projects
Job Responsibility
Job Responsibility
  • Deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center, Cisco Webex, and Voice Recording
  • Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices)
  • Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP
  • Monitor UC system performance, perform capacity planning, and maintain high availability
  • Perform software upgrades, patches, and backups of UC systems
  • Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network)
  • Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic
  • Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures
  • Provide training and support to users and junior engineers
  • Participate in UC-related projects: migrations, voice-data convergence, UC-cloud integration, etc.
  • Fulltime
Read More
Arrow Right

Network Engineer

Join a high-performing team driving strategic technology initiatives across Adbr...
Location
Location
Australia , Adelaide
Salary
Salary:
Not provided
adbri.com.au Logo
Adbri Concrete
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Network Engineering with strong knowledge of network fundamentals, network design and implementation of best and secure practices across large enterprise networks
  • Proven experience with Cisco Routing & Switching, Wi-Fi, Meraki, Palo Alto NGFW, SD-WAN, SASE/SSE, and Data Centre solutions (ACI/NDFC)
  • Strong troubleshooting skills including packet and log analysis with proven technical documentation abilities
  • Expertise in Enterprise Voice/VoIP systems (e.g., Cisco Unified Communications, SIP)
  • Bachelor's degree in IT or related field
Job Responsibility
Job Responsibility
  • Support with strategic planning, project implementation, and network deployment activities
  • Manage incident response and production support to maintain high network availability
  • Design and support telephony systems to deliver seamless business communications
  • Drive process improvement, conduct root cause analysis, and implement mitigation strategies
  • Monitor and enhance security frameworks, ensuring rapid detection and response to threats
  • Deliver network design and optimisation aligned with evolving business needs
What we offer
What we offer
  • Opportunities for career growth through training and leadership development
  • A supportive and inclusive culture
  • Flexible work arrangements that promote wellbeing
  • Fulltime
Read More
Arrow Right

Unified Communications & Collaboration Engineer

The Unified Communications & Collaboration Engineer will design, implement, and ...
Location
Location
Romania , Brasov
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
  • Minimum 3-5 years of experience in unified communications or voice engineering within enterprise environments
  • Strong hands-on expertise with Cisco CUCM administration, configuration, and troubleshooting
  • Experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
  • Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
  • Hands-on experience provisioning and managing enterprise IP phones and ATA devices
  • Strong troubleshooting skills related to voice services, SIP signaling, telephony infrastructure, and call quality issues
  • Experience supporting enterprise-scale voice deployments and operational environments
  • Familiarity with automation or scripting (PowerShell desirable) for operational tasks and system administration
  • Excellent communication and collaboration skills, with the ability to work across technical teams and vendors
Job Responsibility
Job Responsibility
  • Design, implement, and maintain enterprise unified communications solutions based on Cisco CUCM (Cisco Unified Communications Manager)
  • Integrate and manage Audiocodes Session Border Controllers (SBCs) including Mediant series devices and OVOC (One Voice Operations Center) for monitoring and management
  • Support and maintain the VoIP backbone infrastructure, ensuring reliable connectivity between on-premises telephony systems, SIP trunks, and PSTN services
  • Provision, configure, and troubleshoot managed IP phones and ATA devices, ensuring seamless voice service for end users
  • Monitor system health and performance across the voice environment, proactively identifying issues and performing root cause analysis to resolve incidents
  • Troubleshoot complex voice, SIP signaling, telephony routing, and connectivity issues across enterprise communication systems
  • Collaborate with internal infrastructure teams, collaboration teams, and external vendors to support deployments, upgrades, and service improvements
  • Ensure systems meet security, compliance, and operational standards, maintaining accurate technical documentation and operational procedures
  • Support system upgrades, configuration changes, and lifecycle management for voice and collaboration platforms
  • Provide technical guidance and mentoring to junior engineers within the unified communications team
What we offer
What we offer
  • Smooth integration and a supportive mentor
  • Choose from Remote, Hybrid or Office work opportunities
  • Projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events
Read More
Arrow Right

MS Engineer (L3)

The MS Engineer (L3) role at NTT DATA involves designing, deploying, and maintai...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience
  • Minimum 7 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.)
  • Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP
  • Experience with Cisco voice gateways, SBCs, and integrated dial-plan design
  • Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT)
  • Experience with clustering, redundancy, and fault tolerance in UC infrastructure
  • Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs)
  • Good communication skills (English), documentation and planning abilities
  • Ability to work with cross-functional teams, escalate issues, and manage projects
Job Responsibility
Job Responsibility
  • Design, deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center,Cisco Webex, and Voice Recording
  • Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices)
  • Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP
  • Monitor UC system performance, perform capacity planning, and maintain high availability
  • Perform software upgrades, patches, and backups of UC systems
  • Provide L2/L3 support for UC incidents, escalations, and change management
  • Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network)
  • Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic
  • Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures
  • Provide training and support to users and junior engineers
  • Fulltime
Read More
Arrow Right

Unified Communications Engineer

The Unified Communications Engineer assists with UC platform development, design...
Location
Location
United States , Fort Shafter
Salary
Salary:
123000.00 - 130000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from an accredited institution of higher learning. Experience may be substituted in lieu of a degree
  • 6+ years of Unified Communications (UC) Network Engineer Experience to support integration and Operations and Management (O&M) operations, including upgrades
  • At start date, must possess current IAT Level II Certification in ACTIVE status
  • Strong background with Oracle SBC
  • Experience with Cisco Unity Connection (CUC)
  • Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches
  • Cisco Meeting Server, Cisco Meeting Manager, Cisco Video Communications Server (Controls and Expressways) or similar
  • Creating/supporting IPSec MPLS VPN infrastructure and troubleshooting
  • Implementing and supporting BGP routing protocols
  • Contact center platform and IVR scripting
Job Responsibility
Job Responsibility
  • Serve as Engineer in all UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the Command-and-Control Facility (C2F) and supporting facilities
  • Lead/coordinate new Voice, Chat, SMS, Video infrastructure, and application deployments
  • Provide high-level operational support and receive escalations to ensure final resolution of reported incidents
  • Monitor Voice, Chat, SMS, and Video infrastructure capacity and performance to ensure continued, uninterrupted operation of systems and applications
  • Ensure full compliance with Corporate Change Management policies and procedures for Voice & Video infrastructure
  • Lead/coordinate and manage Service Provider related activities
  • Manage resources and project-related tasks related to new deployments
  • Provide operational readiness through engineering, planning, coordination, incident and problem resolution, software installation, and upgrades
  • Participate in the planning, deployment, and support of Unified Communication systems
  • Coordinate requirements in conjunction with the Network Enterprise Center (NEC), as necessary, to resolve failures of applications, hardware, interfaces, and networks
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Technical Services Cross Technology Systems Integration Specialist

The Technical Services Cross Technology Systems Integration Specialist at NTT DA...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Valid CCNP Voice/Collaboration Certification required
  • Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned report writing experience
  • Seasoned project management
  • Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments
  • Seasoned experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
  • Seasoned experience with Border Element, media resources, SRST/SRSV
  • Seasoned experience with Cisco Unified Contact Centre Express
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Fulltime
Read More
Arrow Right

Level 3 Unified Communications & Collaboration Engineer - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
  • Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
  • Experience with managed phones and ATA devices
  • Excellent troubleshooting and communication skills
  • Cisco CCNP Collaboration (preferred)
  • Audiocodes Certified Professional (desirable)
  • 7+ years in unified communications or voice engineering roles
  • Experience with enterprise-scale deployments and troubleshooting
  • Technical Expertise: Cisco CUCM, Audiocodes SBCs & OVOC, VoIP backbone - managed phones & ATA devices, Scripting (PowerShell desirable)
  • German speaker
Job Responsibility
Job Responsibility
  • Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
  • Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
  • Provision, configure, and troubleshoot managed phones and ATA devices
  • Monitor system health, conduct root cause analysis, and resolve incidents
  • Collaborate with internal Teams and vendors
  • Maintain documentation and ensure compliance
  • Mentor junior team members
  • Fulltime
Read More
Arrow Right