Cisco Life Cycle Services Representative Job at Trace3 (Denver)

Job Description

The Life Cycle Management, Cisco Lifecycle Services Representative will be responsible for managing customer support Cisco renewal opportunities within assigned accounts. The LSR will consult with account teams providing strategic renewal pricing to not only execute accurate Cisco renewals but to drive revenue growth within region. In addition, the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients and Cisco Account Teams. This position will also be responsible for providing lifecycle support throughout the duration of the customers’ renewal cycle.

Job Responsibility

Own and execute on assigned Cisco renewal opportunities within assigned accounts
Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal
Work with sales to identify and present upsell opportunities within existing client base
Position multi-year deals & co-term with other license opportunities as to increase size of deals
Engage Cisco support teams and build accurate quotes in CCW-R, 6-12 months advance of expiration
Provide clients with accurate renewal quote that is in alignment with established timelines
Address and resolve install base inaccuracies to ensure customers, Cisco and Trace3 install base data are aligned and accurate
Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage
Take actions to reduce complexity e.g., minimize # of contracts
Participate and contribute to customer Quarterly Business Reviews as required
Maintain accurate NetSuite data for opportunities/forecasts, client information
Provide financing options & related information when appropriate
Process client transactions such as orders, quotes, or returns timely and accurately
Setup and maintain client notes, credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team
Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels
Obtain Cisco training and relevant certifications as time permits
Champion best practices, policies, and procedures
Communicate constructively to management and team members on challenges, ideas and updates needed to enhance policies and procedures
May perform other duties as assigned by manager

Requirements

High school diploma required
Bachelor’s degree preferred
Minimum of 5 years of Cisco maintenance renewal management or lifecycle experience required
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks
Proven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlines
Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams
Strong presentation skills preferred
Ability to establish and execute deadlines in a fast-paced environment
Emphasis on ability to build and maintain relationships
Strong analytical skills regarding client quotes, reports, manufacturer data
Excellent oral and written communication skills
Proficiency in CCW-R, CCW & EAMP
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM platforms. Must be competent in Excel
Knowledge in Annuities (EA, SaaS & Subscriptions) preferred
Good understanding of Information Technologies is a plus

Nice to have

Knowledge in Annuities (EA, SaaS & Subscriptions)
Good understanding of Information Technologies

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

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Cisco Life Cycle Services Representative

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