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We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Job Responsibility:
Supporting and maintaining a global network for our dedicated customer
Working closely with design architects (TDA), project managers and other technical resolver groups
Supporting the 1st line engineers with technical information
Solving underlying problems
Supporting other engineering teams to find rootcause
Willing to learn new concepts, new technologies, accepting challenges
Requirements:
In depth understanding of LAN WAN WLAN BGP MPLS OSPF EIGRP DMVPN IPSEC technologies
Advanced level of troubleshooting end to end
CISCO CCNA CCNP certification or equivalent knowledge
Service desk experience
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Ability to comprehend and to oversee various aspects of a problem or a situation
Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
Ability to find root causes of problems and to focus on their quick and efficient solution