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Circular Sales & Recovery Manager

https://www.ikea.com Logo

IKEA

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Location:
Italy , Roncadelle (Bs), Brescia

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre
  • Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority
  • Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards
  • Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact
  • Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers
  • Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units
  • Promote the use of common tools and methods to secure product quality, safety and recovery
  • Develop people: support team members’ growth and ensure succession planning

Requirements:

  • 2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments
  • Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer
  • Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value
  • Analytical skills and ability to work with key sales KPIs and performance data
  • Experience with space management and sales location planning
  • Awareness of waste management, recycling and sustainability principles
  • Good knowledge of the IKEA product range (or the ability to quickly acquire it)
  • Understanding of how product quality, safety and recovery workflows affect profit and loss
  • Business-minded and results-driven, with a strong customer focus
  • Passion for sustainability and circular business models (including second-hand solutions)
  • Ability to communicate clearly in both Italian and English
What we offer:
  • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
  • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
  • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
  • Employee discount: 15% on the purchase of IKEA products for personal use
  • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
  • Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
  • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Job Link Share:

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