Circular Sales & Recovery Manager, IKEA

IKEA

Location:
Italy, San Giovanni Teatino

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead and develop a team focusing on product quality and recovery while fostering sustainability and circular business models within IKEA. Collaborate across functions to ensure customer safety and improve processes.

Job Responsibility:

Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre
Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority
Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards
Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact
Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers
Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units
Promote the use of common tools and methods to secure product quality, safety and recovery
Develop people: support team members’ growth and ensure succession planning

Requirements:

2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments
Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer
Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value
Analytical skills and ability to work with key sales KPIs and performance data
Experience with space management and sales location planning
Awareness of waste management, recycling and sustainability principles
Good knowledge of the IKEA product range (or the ability to quickly acquire it)
Understanding of how product quality, safety and recovery workflows affect profit and loss
Business-minded and results-driven, with a strong customer focus
Passion for sustainability and circular business models (including second-hand solutions)
Ability to communicate clearly in both Italian and English

What we offer:

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Circular Sales & Recovery Manager