Circular Sales & Recovery Manager Job at IKEA (Rimini)

Job Description

Job ID: 329960. Date posted: 13/02/2026. What you'll be doing day to day. What you'll need to have. WE CARE FOR PEOPLE. At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability. Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process. WORKING WITH US HAS ITS REWARDS. Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

Job Responsibility

Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre
Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority
Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards
Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact
Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers
Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units
Promote the use of common tools and methods to secure product quality, safety and recovery
Develop people: support team members’ growth and ensure succession planning

Requirements

2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments
Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer
Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value
Analytical skills and ability to work with key sales KPIs and performance data
Experience with space management and sales location planning
Awareness of waste management, recycling and sustainability principles
Good knowledge of the IKEA product range (or the ability to quickly acquire it)
Understanding of how product quality, safety and recovery workflows affect profit and loss
Business-minded and results-driven, with a strong customer focus
Passion for sustainability and circular business models (including second-hand solutions)
Ability to communicate clearly in both Italian and English

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

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Circular Sales & Recovery Manager

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