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Cif specialist 2

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Comcast

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Location:
Philippines , Pasig

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for conducting clerical research, performing deep‑dive investigations to resolve delays or fallout, and managing customer escalations. Ensures accurate and timely order entry by verifying service details, collecting customer information during Kick‑Off calls, and coordinating with cross‑functional teams to resolve data gaps. Maintains organized workflows, prioritizes tasks effectively, and supports downstream processing with complete and accurate documentation. Works with moderate guidance in own area of expertise.

Job Responsibility:

  • Responsible for conducting clerical research, performing deep‑dive investigations to resolve delays or fallout, and managing customer escalations
  • Ensures accurate and timely order entry by verifying service details, collecting customer information during Kick‑Off calls, and coordinating with cross‑functional teams to resolve data gaps
  • Maintains organized workflows, prioritizes tasks effectively, and supports downstream processing with complete and accurate documentation
  • Responsible for administering sales reports and client activity for Product Sales Support team
  • Provides analytical and statistical support
  • Prepares daily, weekly and monthly sales reports
  • Tracking, verifying and reporting data for the Sales team to support sales initiatives
  • Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor
  • Receives agreements from product sales team and enters the information into databases
  • Acts as liaison between Sales, Project Managers, Customers, and IT to provide insight-driven and actionable database query requirements
  • Maintains current information on Comcast products, services, equipment and marketing promotions
  • Conducts clerical research which requires an understanding of departmental programs, policies and procedures
  • Leads deep‑dive investigations that isolate drivers of delay or fallout and proposes data‑backed solutions, improving SLA attainment and order accuracy
  • Research, processes and manage customer escalations
  • Enters customer orders accurately into the designated ordering systems
  • Verifies service details, customer information, and required documentation
  • Ensures orders meet internal guidelines and are ready for downstream processing
  • Coordinates with cross‑functional teams to resolve missing or incorrect order data
  • Attends customer Kick‑Off calls to review project scope and timelines
  • Collects all necessary customer information required for order entry
  • Confirms technical details, site contacts, and service requirements
  • Ensures all data gathered is complete and accurate prior to order submission
  • Coordinates with internal teams for any missing details or clarifications
  • Regular, consistent and punctual attendance

Requirements:

  • Bachelor's Degree
  • 2-5 Years relevant work experience
  • Must be organized, detail‑oriented, and able to prioritize tasks based on urgency and impact
  • Must be flexible with work schedules and willing to work varied shifts
  • Open to rendering overtime and working on holidays when required
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
What we offer:
  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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