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Ci/ot Specialist

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Delek US

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Location:
United States , El Dorado

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT/OT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues. Configures, installs, maintains, and upgrades computer systems hardware and software. Coordinates escalations with 3rd party resources and vendors. Collaborates with technology resources, leadership, and customers to develop solutions to business challenges that ensure the safe, compliant, and reliable operations of company assets.

Job Responsibility:

  • Develops effective relationships with business units, divisions, or groups of users
  • Ensures required IT/OT services are identified, developed, and supported to the satisfaction of the business unit/division
  • Establishes and maintains service level agreements and is the main point of contact for all service issues
  • Configures, installs, maintains, and upgrades computer systems hardware and software
  • Coordinates escalations with 3rd party resources and vendors
  • Collaborates with technology resources, leadership, and customers to develop solutions to business challenges that ensure the safe, compliant, and reliable operations of company assets
  • Supports end user access to corporate hardware and software
  • Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals
  • Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization
  • Understands and applies the various IT methodologies which include project management, service management and system architecture
  • Leverages IT Information Library (ITIL) process such as Service Operations, Change Management and Problem Resolution to manage new services that deliver enterprise value
  • Hardware management to include, IT and OT systems at assigned site(s), ensuring system availability, backup, and disaster recovery
  • Administers IT and OT systems and acts as a key resource for execution of projects and operational initiatives

Requirements:

  • 4 year / Bachelor's Degree
  • Two (2) or more years Experience in a related field
  • Relationship Management
  • Communication
  • IT Architecture
  • Solution Delivery Methodology
  • Issue Management
  • Project Management
  • Business Acumen
  • Reporting
  • Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)
  • Ability to lift up to 50 pounds
  • Must be able to squat and stand repeatedly during workday
  • May need to help move equipment and work in small office spaces
What we offer:
  • Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
  • medical benefits that start on day one with a 30% premium rebate annually
  • access to the Calm app for FREE
  • additional annual incentives through performance management program
  • highest bonus payouts in recent years

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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