Chronosphere - Professional Services Staff Consultant Job at Palo Alto Networks Italia (New York)

Job Description

As a key member of our Professional Services team, you will be the technical vanguard for our customers' most complex observability challenges. You will partner with customer DevOps, SRE, and development leaders, acting as a trusted technical advisor who can seamlessly parachute into high-stakes environments and architect scalable, resilient solutions. Rather than just following a playbook, you will write it. Whether you are pioneering a complex migration path from a legacy platform, optimizing telemetry ingestion to maximize platform value and license efficiency, or collaborating with Product to shape new features, you will ensure our customers achieve long-term success and establish best-in-class observability practices.

Job Responsibility

Architect & Solve: Dive into complex customer challenges, architecting scalable, repeatable solutions for integration, telemetry ingestion, and data optimization to help customers maximize their platform value and manage license needs efficiently
Pioneer Complex Migrations: Lead complex, net-new migrations from legacy platforms where best practices may not yet exist
Bridge Field & Product: Act as a key technical expert on new features and seamlessly bridge the gap between customer needs and Product
Drive Strategic Alignment: Partner with customer observability leadership to align Chronosphere architectures with overarching business objectives
Build & Automate: Identify product and process gaps, build custom automation, and update migration tooling to adopt new, optimized paths
Innovate Tooling for Efficiency: Systematically identify internal (TenantOps, Engineering) or customer-specific friction points (e.g., complex migrations, data optimization) and where needed help with implementation of tooling to reduce those friction points
Enable & Mentor: Advance internal reference architectures and contribute specialized design documentation to an evolving knowledge base

Requirements

BA/BS degree in Computer Science or a relevant field
Experience: 6+ years in a technical consulting or architecture role, with deep expertise in core engineering technologies and a curious, adaptive mindset to fearlessly tackle clients' most pressing data and observability challenges
Deep experience navigating modern cloud-native ecosystems (GCP, AWS, Azure) and container management systems (Kubernetes, Amazon ECS, Docker) alongside observability standards like PromQL (OpenTelemetry experience is a strong plus)
Proven ability to guide Enterprise clients through complex architectural design, platform onboarding, and optimization strategies, paired with the executive presence needed to advise and align senior leadership
Hands-on proficiency in object-oriented programming or scripting (e.g., Python, Go, Java), with a track record of identifying process bottlenecks, understanding diverse data platforms, and building custom tooling/automation to solve them
A strong analytical mindset with the ability to accurately translate complex customer workflows into actionable product insights or architectural pivots
Foundational experience with IaC frameworks (e.g., Terraform) and version control via Git to seamlessly integrate Chronosphere with customer infrastructure

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Chronosphere - Professional Services Staff Consultant

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