Choice Based Lettings Officer

• Provide advice and support to a diverse client group including vulnerable and disadvantaged households in relation to the council’s housing register, Bucks Home Choice
• Assessment of social housing applications
• Shortlisting and lettings of social housing under Part VI of the Housing Act 1996 within the framework of the Councils statutory Allocations Policy
• Signposting and referral to our homelessness prevention and advice service
• Offering housing options advice
• Assisting senior officers with informal and statutory reviews, complaints, member enquiries and FOI requests
• Deliver expert professional advice in line with our allocations policy
• Assess applications for housing, monitor and upkeep of the housing register
• Provide nominations of residents to registered providers, including direct lets where necessary, in line with the policy
• Provide a housing options advice service to all those seeking accommodation
• Undertake assessments of social housing applications, determine eligibility as defined by current legislation under the Housing Act Part VI and associated statutory guidance
• Determine the qualification and shortlisting of applicants

• Thrive in a fast-paced environment
• Manage working to tight deadlines
• Good at using initiative
• Thinking on your feet
• Customer focused
• Ambitious
• Able to prioritise work quickly
• Good time management skills
• Excellent communication and written skills
• Excellent problem solver
• Highly adaptable
• Able to build relationships quickly
• Provide an empathetic and non-judgmental service to customers
• Excellent ICT skills
• Broad knowledge and understanding of the service area including, legislation, regulations, systems, welfare benefits and policies (desirable)

Broad knowledge and understanding of the service area including, legislation, regulations, systems, welfare benefits and policies

• Fair and inclusive culture
• Chance to really make a difference
• Health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• Unified voice through our Employee Representative Group
• Ongoing support, and the opportunity to develop and progress in your career
• Opportunities to take part in fun activities such as fundraising and social events
• Flexible and agile working arrangements
• Discounts on various Cafés, restaurants, shops
• Auto enrolment onto our generous Pension Scheme
• Opportunity to gain membership to Costco
• Discounted gym memberships
• Travel discounts with Arriva