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McCarthy Recruitment Logo McCarthy Recruitment · Customer Service

Chinese Speaking Team Leader

United Kingdom, Colindale 29000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Are you a dynamic Team Leader or Supervisor ready for a step up in your career? We are seeking a hands-on, energetic person who leads by example on the shop floor. Established in the 1960s, we are a market-leading business based in the heart of London’s vibrant Chinatown. Over the last 55 years, we have expanded across the UK and become one of the nation’s most diverse food retailers.

Job Responsibility

  • Lead, mentor, and develop a diverse team of individuals, ensuring excellent performance from recruitment through to ongoing development
  • Drive sales by maximising every opportunity, while maintaining positive standards
  • Maintain high levels of stock availability, ensuring store presentation is at its best
  • Oversee daily store operations, ensuring outstanding customer service at all times
  • Inspire the team to deliver top-tier customer service, achieving KPIs and exceeding customer satisfaction goals
  • Maintain and enforce safe working practices across the store
  • Work closely with the management team to drive improvements and growth

Requirements

  • Fluent in Cantonese or Mandarin (essential)
  • A natural leader with a strong ability to inspire, coach, and motivate your team
  • Proven experience in a fast-paced retail, hospitality, or leisure environment
  • Passionate about customer experience and delivering retail excellence
  • Strong work ethic, proactive attitude, and the ability to thrive in a demanding environment
  • Articulate, confident, and able to communicate effectively with both customers and colleagues

Nice to have

  • Previous experience in a retail management position or similar fast-paced environment
  • A passion for people development, achieving team success, and delivering results
  • Ability to manage multiple tasks while ensuring excellent service delivery
  • Strong communicator with the ability to solve problems effectively

What we offer

  • Career development and progression opportunities
  • Competitive salary, store discount and free on-site parking
  • Ongoing training and support to help you succeed in your role
  • A dynamic and fast-paced work environment where you are encouraged to grow and achieve your potential
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