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This role is part of Chinese Restaurant department, reporting into Chinese Restaurant General Manager. The working hours will primarily by department, ability to work all shifts, weekends and holidays.
Job Responsibility:
Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods
The ability to complete opening and closing side work as assigned and have all tables set according to standard
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
The ability to carry trays, bus and reset tables with linen, china, glass and silver
The ability to ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
Requirements:
A minimum one year of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
Good knowledge of Word, Excel and PowerPoint
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Requires basic computer skills for online training
Requires reading, writing and oral proficiency in the English and Chinese language
Has the ability to anticipate and prioritize the needs of the guest proactively
Is energetic and has a professional approach to his/her craft
What we offer:
Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort