Chinese Guest Relation Officer Job at Marriott Bonvoy (Hanoi)

Front Office Guest Relations Officer

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
Check guests out of the hotel in accordance with procedures
make change, cash checks, exchange foreign currency, and post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Concierge Guest Relations Officer

About the role: Respond to a wide variety of guest requests by accurately assess...

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Provide accurate information to guests in a courteous manner
fill all reasonable guests requests or requirements
anticipates guests needs
Follow up on every guest requests in timely manner and offer alternative when original guest request cannot be met
Familiar with activities available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, visa applications, babysitting service, medical services, etc. for guests and make suggestions
Properly handle incoming and outgoing mail, packages and faxes
Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours)
Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Guest Relations Manager

Performance management to assist in recruiting, training, and onboarding new gue...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree in Hospitality Management or related disciplines
Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
Excellent leadership, communications and interpersonal skills
Passionate and service oriented
Excellent command of written and spoken Chinese and English

Job Responsibility

Performance management to assist in recruiting, training, and onboarding new guest services staff
Conduct regular performance evaluations and provide constructive feedback to team members
Standard maintenance to ensure all team members adhere to established service standards (e.g., greeting protocols, phone etiquette, dress code)
To handle escalated complaints or service failures from tenants and VIP guests
Work with event team to monitor and order supplies for the front desk and meeting rooms
Assist in planning and executing tenant appreciation events, holiday parties, or building-wide meetings
Coordinate logistics with vendors and the events team

Fulltime

Retail Manager (Food & Beverage)

This position reports directly to the Director of Food & Beverage. The role is t...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum Diploma in Food & Beverage Services / F&B Retail Services / Hospitality & Tourism Management or a related field
At least 5 years of managerial or supervisory role managing F&B retail operations, financial performance and team leadership
At least 8 years of relevant experience in handling F&B Retail
Prior experience in a project management is an advantage
Basic computer knowledge (i.e. Microsoft Office, Micros, Opera system)
Knowledge in budget and cost control
Possesses great leadership abilities
Great teamwork & communication skills

Job Responsibility

Responsible for the Retail Department — operationally, financially, and strategically
Executes all festive season food and beverage offerings (e.g., Chinese New Year, Christmas)
Works closely with the Business Development Manager and Culinary Team in product development, cost management, business opportunities, and sales performance
Collaborates with the BDM to determine and execute the overall strategy for each festive activation
Works closely with the Marketing Team
Ensures customer-facing communications align with overall strategy
Manages online, third-party, off-site platforms, and other channels to maximize sales
Responsible for associate recruitment and development during active festive months
Provides regular updates on festive operations to Hotel Leadership
Responsible for cashier management

Fulltime

Guest Experience Specialist

The Guest Experience Specialist is responsible for welcoming and registering hot...

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
check guests out of the hotel in accordance with procedures
make change, cash checks, exchange foreign currency, and post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Perform tasks and projects as delegated by the Assistant Manager, Guest Experience Manager or Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Facilities Soft Service Lead cum Event Coordinator

The Facilities Soft Service Lead cum Event Coordinator manages comprehensive sof...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Diploma in Event Management, Hospitality Management, Business Administration, or related field
Minimum four to six years of experience in facilities management, event coordination, or hospitality services within Malaysian commercial office environment
Proven track record of managing soft services operations and coordinating successful corporate events
Strong event planning capabilities with experience managing corporate functions, conferences, and client entertainment events
Excellent organizational skills with ability to coordinate multiple vendors, timelines, and logistics simultaneously
Creative problem-solving abilities with attention to detail for seamless event execution and guest satisfaction
Proven experience managing relationships with Malaysian service providers and understanding of local market conditions for soft services procurement
Strong negotiation skills with ability to secure cost-effective contracts while maintaining quality standards
Experience with vendor performance monitoring and service level agreement management
Fluency in English and Bahasa Malaysia essential for vendor coordination and event communication

Job Responsibility

Manage comprehensive soft services operations including cleaning services, waste management, pest control, landscaping, and general workplace amenities
Coordinate with external service providers to ensure consistent service delivery and quality standards across all soft service areas
Monitor service level agreements, conduct regular quality inspections, and implement improvement initiatives to enhance workplace cleanliness and comfort
Develop and maintain relationships with soft service contractors including cleaning companies, catering providers, landscaping services, and specialty contractors
Negotiate service contracts, monitor performance against established standards, and coordinate vendor scheduling to minimize disruption to office operations
Resolve service issues promptly and ensure vendor compliance with Malaysian health, safety, and environmental regulations
Plan, coordinate, and execute corporate events including meetings, conferences, client entertainment, employee functions, and special celebrations
Manage event logistics including venue preparation, catering arrangements, audio-visual equipment setup, and guest coordination
Coordinate with internal departments and external vendors to ensure seamless event delivery and exceptional attendee experiences
Oversee workplace amenities including pantry operations, coffee services, employee wellness programs, and recreational facilities

Fulltime

Receptionist

The Receptionist serves as the primary point of contact for all visitors and cal...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

SPM/O-Level qualification or equivalent
Diploma in Business Administration, Customer Service, or related field preferred
Minimum two to three years of experience in reception, customer service, or administrative roles, preferably within Malaysian commercial office environment
Previous experience with mailroom operations and package management systems advantageous
Fluency in English and Bahasa Malaysia essential
Proficiency in Chinese dialects (Mandarin/Cantonese) highly advantageous
Excellent verbal and written communication skills
Strong interpersonal skills
Patience and diplomacy
Understanding of Malaysian business etiquette and cultural sensitivity

Job Responsibility

Provide professional and courteous reception services to all visitors, clients, and employees
Greet guests, verify identification, and manage visitor registration using digital check-in systems
Handle multi-line telephone system operations including call routing and message taking
Maintain accurate visitor logs and ensure proper security protocols
Coordinate meeting room bookings and ensure conference facilities are properly prepared
Assist visitors with directions and coordinate with staff for appointment management
Process all incoming mail including sorting, logging, and distributing
Manage package deliveries and maintain accurate records
Coordinate outgoing mail services including postage calculation and courier pickup
Maintain organized filing systems for mail and package tracking

What we offer

Excellent opportunities for professional development within the facilities and operations field

Fulltime

Retail Manager (Food & Beverage)

This position reports directly to the Director of Food & Beverage. The role is t...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum Diploma in Food & Beverage Services / F&B Retail Services / Hospitality & Tourism Management or a related field
At least 5 years of managerial or supervisory role managing F&B retail operations, financial performance and team leadership
At least 8 years of relevant experience in handling F&B Retail
Prior experience in a project management is an advantage
Basic computer knowledge (i.e. Microsoft Office, Micros, Opera system)
Knowledge in budget and cost control
Possesses great leadership abilities
Great teamwork & communication skills

Job Responsibility

Administer the Retail Department in its daily operations
Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures
Responsible for the Retail Department — operationally, financially, and strategically
Execute all festive season food and beverage offerings (Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving, Christmas)
Work closely with the Business Development Manager and Culinary Team in product development, cost management, business opportunities, and sales performance
Collaborate with the BDM to determine and execute the overall strategy for each festive activation
Work closely with the Marketing Team
Ensure all customer-facing communications align with the overall strategy
Manage online, third-party, off-site platforms, and other channels to maximize sales performance
Responsible for associate recruitment and development during active months of festive operations

Fulltime

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Chinese Guest Relation Officer

Job Description

Job Responsibility

Requirements

What we offer

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