Chinese customer care agent

• Dealing with clients’ inquiries via live chat, email and telephone
• Performing personal clientele analysis and taking actions as required
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Cooperating effectively with other departments as required
• Contributing to team effort by achieving targeted results

• Native level in Chinese language
• Excellent oral and written skills in English
• Degree in a business-related field
• PC literacy
• Valid work permit for Greece
• Client handling experience in the financial services sector is a definite plus
• High adaptability in dynamic working environments & rotating shifts
• Strong communication skills, both written and verbal
• Client-centric mindset
• Ability to multitask and maintain a high-level of organization
• Be positive, upbeat and thrive on helping others in a friendly way

Client handling experience in the financial services sector