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Are you a fluent Chinese speaker based in Athens? Do you enjoy communication and Chinese language? Are you ready to handle fast challenging situations and provide the best support to customers? If you want to take advantage of your previous working experience in the customer service field and join a trusted international investment firm with offices in the centre of Athens, then look no further!
Job Responsibility:
Dealing with clients’ inquiries via live chat, email and telephone
Performing personal clientele analysis and taking actions as required
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results
Requirements:
Valid work permit for Greece
Native level in Chinese language
Excellent oral and written skills in English
Degree in a business-related field
PC literacy
Client handling experience in the financial services sector is a definite plus
High adaptability in dynamic working environments & rotating shifts
Strong communication skills,both written and verbal
Client-centric mindset
Ability to multitask and maintain a high-level of organization
Be positive, upbeat and thrive on helping others in a friendly way
Nice to have:
Client handling experience in the financial services sector is a definite plus