China Head of TTS Payment Product, Citi

Citi

Location:
China, Shanghai

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves leading the Payments business in China in alignment with Citi’s global strategy to drive innovation and growth. It includes responsibilities for day-to-day management of the Payments business, building and commercialization capabilities, client experience, risk management, collaboration across teams, fostering a high-performing team, and ensuring efficient allocation of resources.

Job Responsibility:

Developing, implementing, and executing China Payments priorities and plans that are aligned with global strategy and cluster priorities
drive identification of growth opportunities, drive growth and wallet share capture in partnership with Sales
day-to-day management of the TTS Payments including ownership of the P&L, strategy, execution, efficient resource allocation and talent recruitment, as well as development
responsibility for client experience and resolving issues working with cluster and global partners and feeding back into product / Services wide strategic programs
ensure deep understanding of market and competitive landscape as a key input into strategy and investments
develops a strong client -centric orientation through consistent and high-quality client engagement with key clients
drive network evolution and simplification of product footprint
enhance Citi’s value proposition by promoting cutting-edge solutions and delivering a superior client experience
build and lead a high-performing Payments team, ensuring talent recruitment, development, and retention
foster a culture of collaboration, innovation, and ownership within the team
ensuring focus on Risk, documentation and Compliance, including Product Approval Programs, NAC and Sufficient Assurance Internal Audits
ensure compliance with overall product management with appropriate controls including MCA completeness
ensuring that the business governance framework is effective and complete, including escalation protocol to both business, cluster management, as well as the 2nd line of defense
ensuring visibility and interface with key regulators from time to time
focus on all 17 risk stripes with key focus on processing risk, ops resiliency, regulatory risk
lead to deliver outcomes on ops risk reduction and elimination / risk reduction in manual / bespoke processes
evaluating both organic and inorganic opportunities
developing a response to the increasing digitization of the industry
ensuring the on-going and consistent transfer of expertise
sharing best practices across regions and geographies
ensuring visibility in the marketplace and advancing relevance, advice, insights and solutions to the client-base
spearhead efforts to digitize payment processes, reduce operational inefficiencies, and enhance client satisfaction
leverage Citi’s global payments infrastructure to localize cutting-edge solutions
being a senior lead and contact for Citi's key clients in the region
partnering with and taking a leadership role with regional corporate treasury, and regional FX teams
working closely with other relevant stakeholders including Banking, CCB, FX, and coordinating with the regional teams
work closely with compliance, operations, treasury, finance, and technology teams to ensure seamless execution

Requirements:

15+ years of experience, including 10+ years' managerial experience
strategic analysis/thought process
ability to work with multiple organizations and stakeholders, including Senior Management
ability to conceptualize and execute on the business vision
credibility with diverse stakeholders
allocating resources across
demonstrated relationship builder at multiple levels of the organization
adept at managing within a highly matrix environment
experience working with all levels of senior management
experienced in managing a P&L business with extensive financial acumen

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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China Head of TTS Payment Product