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Leads asset maintenance and hard services strategy for CRE China to maximize asset availability, reliability, compliance, and business continuity. Owns the governance and performance management of the IFM supplier’s hard services delivery. Acts as the regional subject matter expert, translating business needs into maintenance policies, plans, standards, and performance requirements.
Job Responsibility:
Leads asset maintenance and hard services strategy for CRE China to maximize asset availability, reliability, compliance, and business continuity
Owns the governance and performance management of the IFM supplier’s hard services delivery
Acts as the regional subject matter expert, translating business needs into maintenance policies, plans, standards, and performance requirements
Together with the Center of Excellence and the Global Regions Central Team, develop and maintain the regional asset maintenance strategy (risk based and/or predictive), including asset lifecycle management, sustainability, and business continuity
Define and maintain business continuity, escalation, deviation, recovery, and crisis response processes for maintenance operations
coordinate response to continuity risks/failures
Manage the IFM supplier’s hard services performance through governance, KPI/SLA steering, performance reviews, and corrective actions
Act as SME counterpart to the IFM supplier: review and challenge technical proposals for maintenance, repairs, engineering, and asset replacement
ensure robust execution plans and supplier accountability
Own the governance framework for maintenance management and documentation, including reporting standards, asset information, and process management
oversee and review IFM-delivered maintenance plans and documentation (e.g., LTAMP, annual maintenance plans, risk/reliability analyses, spare parts strategy)
Translate global IFM contract standards into effective regional execution and governance in China
ensure supplier compliance with defined scope, service levels, and performance criteria, and drive improvements where gaps are identified
Oversee maintenance performance, risk, and OPEX budget management, including reporting, performance reviews, scope changes, and budget advice/(co-)approval from a hard services perspective
Translate business needs into maintenance plans and hard services requirements
drive continuous improvement and innovation with IFM supplier and CRE SMEs
Work closely with the CRE Center of Excellence and Global Regions Central Team on program deployment planning, localization, implementation, and adoption across China sites
Support rollout of the CHAMP program and ensure alignment with global/regional engineering and asset management standards (e.g., ISO 55001, where applicable)
Requirements:
Bachelor’s or Master’s degree in Engineering (e.g., mechanical, electrical, industrial, civil/architectural, building services engineering, or similar)
7+ years of relevant experience in asset management / hard services / maintenance management, preferably in a complex industrial or high-tech environment
Strong experience managing outsourced service contracts (e.g., IFM) and driving performance through governance, KPIs, SLAs, and contracts
Proven experience in maintenance strategy development, business continuity, and risk-based asset management
Experience with asset lifecycle management, maintenance planning and reliability concepts (including LTAMP, FMECA/FMEA, spare parts strategy), and OPEX budget management
Ability to review, challenge, and support supplier-developed maintenance plans, reliability analyses, and spare parts strategies from a technical and risk-based perspective
Familiarity with relevant standards and frameworks (e.g., ISO 55001, BREEAM, WELL, engineering standards)
Strong stakeholder management skills with the ability to operate across local, regional, and global teams
Nice to have:
Project experience to support operation is preference