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A Children’s Service Leader oversees the day‑to‑day coordination, quality, and consistency of support provided to children and young people across assigned services. They lead and coach Support Workers, ensuring that trauma‑informed and therapeutic practices are embedded in everyday routines and interactions. Their core purpose is to create safe, stable, and developmentally supportive environments where children and young people can thrive.
Job Responsibility:
Lead, mentor, and coach Support Workers to deliver high‑quality, trauma‑informed care
Oversee the smooth operation of assigned services, ensuring routines and processes are followed
Monitor service quality and ensure supports align with organisational expectations and legislative requirements
Respond to day‑to‑day issues, risks, and needs within the service environment
Ensure each child or young person receives safe, developmentally appropriate, and therapeutic support
Guide staff in implementing behaviour support strategies and trauma‑informed approaches
Promote positive outcomes through structured routines, emotional safety, and meaningful engagement
Maintain clear, timely communication across the team, with other Aruma departments, and with external stakeholders
Provide accurate updates on daily activities, incidents, progress, and service needs
Support collaborative relationships with families, carers, caseworkers, and allied professionals
Contribute to continuous improvement across services
Regular travel between service locations is required to provide onsite leadership, coaching, and operational oversight
Requirements:
Relevant tertiary qualification/s i.e., Diploma in Child, Youth & Family Intervention, Cert IV in Child Youth & Family Intervention or equivalent
Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State)
Passionate about human rights and creating positive change
Empathetic and compassionate, with a keen understanding of diverse experiences
Enthusiastic team player, eager to collaborate and inspire
A willingness and commitment to exercise self-reflection and to improve as a leader
Capacity to lead the local implementation of change and identify opportunities for innovation and continuous improvement
Excellent communication with well-developed written, verbal and listening skills with the confidence and capability to use a range of systems and technology
What we offer:
Salary Packaging
Fitness Passport
EAP
Private Health discounts available
opportunity for up to $15, 990 p.a. NFP fringe benefit tax
offers and discounts on health insurance
discounted gym memberships
Employee Assistance Program - a health and wellbeing benefit