Children's Ambassador

• Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's
• Badges and screens visitors according to our visitation guidelines
• Determines the guest's destination and transportation needs, providing assistance as needed
• Directs visitors with precise way finding
• Transports patients internally providing a safe and engaging experience
• Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility

• High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
• A minimum of one year customer service experience including conflict management situations
• Demonstrated understanding of the needs of the neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient in regards to their growth and development process
• CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment
• Excellent customer service, communication, interpersonal, and prioritization skills are essential
• Ability to work independently or as a team
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity
• Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including: Facilities across the MRMC campus to include patient care and amenities, Visiting policy and nuances per unit/area, Donation guidelines, Interventions for violence prevention, Services, events and resources available for families

Bilingual abilities preferred