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Children's Ambassador

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Children's Wisconsin

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Location:
United States , Milwaukee

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Responsibility:

  • Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's
  • Badges and screens visitors according to our visitation guidelines
  • Determines the guest's destination and transportation needs, providing assistance as needed
  • Directs visitors with precise way finding
  • Transports patients internally providing a safe and engaging experience
  • Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility.

Requirements:

  • High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
  • A minimum of one year customer service experience including conflict management situations
  • Demonstrated understanding of the needs of the neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient in regards to their growth and development process
  • Bilingual abilities preferred
  • CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required
  • Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment
  • Excellent customer service, communication, interpersonal, and prioritization skills are essential
  • Ability to work independently or as a team
  • Exudes confidence and finesse in stressful situations-effectively diffusing negativity
  • Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including: Facilities across the MRMC campus to include patient care and amenities, Visiting policy and nuances per unit/area, Donation guidelines, Interventions for violence prevention, Services, events and resources available for families

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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