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Children's Wisconsin Logo Children's Wisconsin · Customer Service

Children's Ambassador-Casual

United States, Milwaukee · Job Posted May 04, 2026
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Job Description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Children’s Ambassador – Be the First Smile Families See. At Children’s, every visitor’s journey begins with you. As a Children’s Ambassador, you’ll be the welcoming face that sets the tone for a safe, supportive, and uplifting experience. This is more than a role—it’s an opportunity to make a lasting impact on children, families, and our community.

Job Responsibility

  • Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy
  • Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence
  • Support families: Determine destinations and transportation needs, offering assistance every step of the way
  • Transport patients safely: Provide internal patient transport that is both secure and engaging
  • Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility

Requirements

  • High school diploma, GED, or equivalent
  • At least one year of customer service experience, including conflict management
  • Understanding of developmental needs across all age groups—from neonatal to adult
  • Strong communication, interpersonal, and prioritization skills
  • Confidence and composure in stressful situations, with the ability to diffuse negativity
  • Critical thinking skills to make independent decisions in a fast-paced environment
  • Ability to work both independently and as part of a team
  • Bilingual abilities preferred
  • CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire

Nice to have

Bilingual abilities preferred

What we offer

  • Professional development and training opportunities
  • Supportive, mission-driven environment
  • Competitive pay and benefits
  • Make a real difference every day by creating safe, welcoming experiences for children and families
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