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Chief Water Service Inspector - Customer Services Bureau - SFPUC (7204)

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City and County of San Francisco

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Location:
United States , San Francisco

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

160524.00 - 195156.00 USD / Year
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Job Description:

Under general direction, directs and supervises the activities of subordinate personnel engaged in conducting inspections of all types of consumer water services, meters, connections and fixtures, including the field testing and repair of meters and determining illegal uses of water; supervises and investigates complaints of inadequate water supply, objectionable water quality, pressure, noise, damage to meters and other faults; and performs related duties as required.

Job Responsibility:

  • Directs and supervises the activities of subordinate personnel engaged in conducting inspections of all types of consumer water services, meters, connections and fixtures, including the field testing and repair of meters and determining illegal uses of water
  • Supervises and investigates complaints of inadequate water supply, objectionable water quality, pressure, noise, damage to meters and other faults
  • Supervises subordinate personnel in the proper execution of assignments and constantly checks field operations to ensure high quality of work performance
  • Supervises in-service training of all new employees
  • personally participates in special inspections of unusual plumbing and water service problems referred by subordinates
  • Assigns and reviews daily work program of meter readers assigned throughout the city
  • supervises assigning of new accounts and rerouting of meter readers
  • Directs changes of established operational procedures and makes recommendations to superiors for improvements in procedures
  • Approves or reviews probationary appointments of new personnel
  • handles disciplinary complaints regarding individual employees
  • Confers with division managers and department heads regarding suggestions for improving operations and promoting better consumer and public relationships
  • Personally investigates important consumer complaints in order to assist in the final solution of difficult problems
  • makes certain that all complaints and orders are handled in an efficient and expeditious manner
  • personally handles particular problems referred by management requiring special tact and diplomacy
  • Assists in the development and advancement of subordinates through training and effective use of employee development programs

Requirements:

  • Possession of a high school diploma or equivalent (GED or High School Proficiency Examination)
  • Five (5) years of experience in utility service field investigations, of which two (2) years must be in a supervisory capacity over subordinate staff who perform work equivalent to Class 7316 Water Services Inspector
  • Possession of a valid Class C driver license

Nice to have:

  • Possession of a college degree or specialized training in engineering or water resource management, water utility specific certifications
  • Experience analyzing performance metrics and implementing data-driven improvements
  • Experience in union-represented workforce environments
  • Experience in change management

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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