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The Chief Steward is the operational leader responsible for ensuring the stewarding and kitchen support operations run with precision, efficiency, and impeccable cleanliness. Behind every exceptional culinary experience is a disciplined and well-organized stewarding team—and the Chief Steward ensures that every detail of that operation is executed flawlessly. Working closely with the Executive Chef and Food & Beverage leadership, the Chief Steward oversees dish room operations, back-of-house sanitation, equipment management, and inventory control of china, glassware, silverware, and kitchen smallwares. This role requires a hands-on leader who balances operational discipline with team development, ensuring that the culinary environment remains pristine, compliant, and fully equipped to support the hotel’s restaurants, banquets, and special events. Through strong leadership, organization, and attention to detail, the Chief Steward ensures the foundation of every dining experience at The Ben is built on cleanliness, efficiency, and operational excellence.
Job Responsibility:
Lead and oversee all stewarding operations including dish room management, night cleaning, back dock sanitation, and receiving areas
Ensure a consistent supply of clean china, glassware, silverware, cookware, and service equipment for restaurant and banquet operations
Maintain strict sanitation standards in accordance with health department regulations and hotel policies
Ensure proper operation, cleaning, and maintenance of dishwashing equipment and machinery
Monitor food holding and transport equipment to ensure functionality and cleanliness
Conduct regular inspections of stewarding areas to maintain cleanliness and operational readiness
Manage and control inventory of china, glassware, silverware, equipment, and smallwares
Conduct routine inventory counts and report shortages or losses to appropriate leadership
Order and maintain necessary supplies to support daily operations and events
Ensure equipment is properly maintained and repaired when needed
Supervise, train, and develop stewarding associates including dishwashers and kitchen support staff
Foster a culture of accountability, teamwork, and operational excellence
Provide coaching, performance feedback, and training for team members
Ensure staff are properly trained in sanitation procedures, chemical handling, safety standards, and equipment usage
Serve as a role model for professionalism, integrity, and strong work ethic
Manage stewarding labor and operational expenses in alignment with departmental budgets
Monitor team productivity and operational efficiency
Support planning for banquet events, restaurant service, and large-scale culinary operations
Participate in operational meetings with culinary and food & beverage leadership
Ensure compliance with all health, sanitation, and safety regulations
Investigate and report employee accidents or safety incidents
Enforce safe work practices and loss prevention procedures
Maintain sanitation logs, inspections, and compliance documentation
Requirements:
High School Diploma or Equivalent Preferred
1-2 years as a stewarding supervisor
Good working knowledge of the fundamentals of catering operations required
Must have basic knowledge of dishwashing
Must possess knowledge of the operation of kitchen equipment
Must possess accepted knowledge of standard sanitation
Basic mathematical skills necessary to understand measurement, requisition amounts and portion amounts as it relates as it relates to chemicals and inventory control
Ability to treat each guest with respect and professionalism
Ability to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodation
Ability to grasp, lift, carry, push, move, up to 100lbs
Sufficient manual dexterity of hand in order to use kitchen equipment
Ability to read, write, and speak the English language in order to communicate effectively with staff
Ability to perform and understand all essential functions as they relate to accepted standards of sanitation
Must have vision ability to see minute objects at arm’s length, to read meters and controls
Must have excellent vision to see that product is prepared appropriately
Must be able to grasp dishes, push, pull, carry and lift racks, carts, and large trash bins
Must be able to bend, squat, reach and retrieve items from above head
Must be able to lift, push, pull and carry up to 100 lbs. to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift
Continuous standing -during preparation, during service hours or during expediting
Must have moderate hearing to hear customers, supervisors, and communicate with other associates
Must have moderate comprehension and literacy to read use records and all special requests
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks
Must have the ability to keep breakage to a minimum by handling china, glassware and fragile equipment with care
What we offer:
Unlimited paid time off
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company’s 401(k) program with employer match
Eligible to enroll in Health savings accounts or Flexible Spending Accounts
Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
Company-paid short-term disability
WINFertility guidance for those enrolled in Sage medical plan
Calm Health Application Subscription
Tuition Reimbursement of up to $2,000 per calendar year
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more